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Anonymous's avatar
Anonymous
12 years ago
Approved

Cannot install the sim3

After i finish downloading the origin, i try to install the sim3. However, it said my product code is incorrect and cannot download. I have been checked for many times, the product code that i typed ...
pc
technical issues
crinrict's avatar
crinrict
Hero+
12 years ago

You need to talk to a game advisor about that

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Describe your issue with a few words
  4. Select Product: The Sims 3
  5. Select Category: Billing/Purchasing or Account Management
  6. Select Platform: PC
  7. Click Find solution
  8. Scroll down and click I still need help
  9. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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