@rp_player_girl I noticed you can't get a code for a TS3 pack from Origin. The code for the gift was different from the code for the pack (if I remember right) and some of those gifts were for a limited time. Some of the gifts later showed up in the store as a free download so it depends on what item you were supposed to get. As this is a public forum for users by users accounts can not be accessed here. You will have to contact EA customer service about this issue.
This might seem a silly question but how do I sent the problem via email,the contact us step-by-step thing doesn't seem like the best way to explain my problem.
@rp_player_girl There are a series of menus and you should get to a page where you can chat online or get a callback.
I still can't figure it out,can you send a link?
Link - customer service click help with a game - click the right arrow - click sims 3 - scroll to bottom of page - during business hours you should get an option to chat or get a call back (depending if your in the US).
or try in the upper right there's a contact us - you may have to log in - start a new case.
