Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
11 years ago

CANT DO EMAIL CONFERMATION NOR LAUCH PURCHASED GAME

I  PAID FOR A SIMS 3 GAME....EMAIL WONT COMPLY NOR CAN I LAUCH THE GAME. i WILL ASK FOR MY MONEY BACK  WITHIN A FEW DAYS IF THIS CANT BE RESOLVED...EVEN THE SELECT LOCATION DOESNT WORK FOR ME....WHATS UP WITH THAT?

17 Replies

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    do you have the game downloaded and installed ? does the shortcut icon appear on your desktop/screen ? click it to open the launcher should launch give that a few mins to appear ( it should  like the image below) then hit the big play button (ignore the login i have highlighted that was something else i took the screenshot for  at the time but you can log in if you wish)

  • @mindtoy I have merged all your threads. Please keep to one thread instead of multiple. All-Caps is considered screaming and against the TOS so please, use normal caps to post.

    You have had several suggestions now. Please try those and let us know where you still have issues.

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    I sked previously where i could launch my sims 3 game. I was shown a launcher page where all i had to was push a go button. I dont not have that page in my Origin. Where do i get it????

    Mindtoy

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Please try to respond to your existing threads. When you click "Play" within the Origin client, what is the next thing that appears/happens?

  • Anonymous's avatar
    Anonymous
    Not applicable
    11 years ago

    i dont have any kind of "client" option. The only thing i have is the Origin home page, where you buy games and have a library of the games i have purchased. When i click on that Sims 3 game it just trys to downoload all over again. i do not have a launcher page or anything that resembles what i was shopwn i should have.

  • crinrict's avatar
    crinrict
    Hero+
    11 years ago

    So on the Origin client in your library, the Sims 3 shows up but it doesn't have a play option but only a install option ?

    What's your operating system ?

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    To clarify, the "Origin client" is the Origin.exe program that runs and displays your Store & My Games section.

    If your answer to Crinrict's question is a "yes" if you try to install, what error message do you get, if any?

    If you try to install Peggle (currently free with On The House) does that work ok?