this is my very first post ever, because I am a bit desperate and would be incredibly happy if someone can help me:
for about a year now I use a Mac. the whole year 2020 I waited for the 64 bit version for the Sims 3. This should now finally be out ๐ since december i even own my very own macbook with the following key data: MacBook Pro, 2020, 8GB RAM, 256 GB SSD, M1 processor, Big Sur. I have activated January 1, 2021 all product keys of my Sims 3 expansion packs and the main game in Origin. According to the internet, the games should be automatically detected and offered to download the 64 bit version in my game library. And here's my problem: this never happened, when I click on the Sims 3 in my library it just still says "Your system does not support 32 bit games". I can't find the 64 bit version anywhere else on the internet to download either. I have already written 2 times with EA employees in chat, but they could not give me more than this link:
What can I do? Do I have to wait until this EA desktop app becomes available for Mac? Is it like this for others besides me? I have not found any issues with similar problem so far
Also my Sims 4 is always crashing, especially in "Create a Sim"-Mode.. โน๏ธ
Any tips would be greatly appreciated and thanks for listening. Best regards, Nico
@lumpieddililu Unfortunately, the only way to get the 64-bit version is to go back to EA customer support. It's a separate entry in your Origin game library, at least when it's available. It's supposed to be granted automatically to anyone that already owns the game, but that hasn't happened for some players. In those cases, the solution is for a customer support rep to apply the "entitlements," as they're called, for the 64-bit versions of the base game and any additional packs.
If you don't get anywhere with support (again), you can link them these two posts from an EA employee:
If you still don't get anywhere with support, please let me know. A few people have said the same thing in the last few days.
The Sims 4 issue should be solved by enabling vertical sync in the game's graphics options. If you can't get far enough to change the setting, you can instead edit the options.ini file. More details are here:
@lumpieddililu Unfortunately, the only way to get the 64-bit version is to go back to EA customer support. It's a separate entry in your Origin game library, at least when it's available. It's supposed to be granted automatically to anyone that already owns the game, but that hasn't happened for some players. In those cases, the solution is for a customer support rep to apply the "entitlements," as they're called, for the 64-bit versions of the base game and any additional packs.
If you don't get anywhere with support (again), you can link them these two posts from an EA employee:
If you still don't get anywhere with support, please let me know. A few people have said the same thing in the last few days.
The Sims 4 issue should be solved by enabling vertical sync in the game's graphics options. If you can't get far enough to change the setting, you can instead edit the options.ini file. More details are here:
a simple thank you can't express how grateful i am for your reply. when you replied i tried my luck again and persevered- viola i HAVE THE 64 BIT VERSION AND AM HAPPY :D thank you so much!! I can't believe it yet :D
unfortunately, another problem has arisen: i can't install all my expansion packs. although it finally says "download", nothing happens when i click on it... do you happen to know this problem as well?
@lumpieddililu I'm so glad you finally got your packs. The Download button not working is the kind of error that shows up every once in a while to give players headaches, and it can have a few different causes. The last time around, the problem was on EA's end and was fortunately fixed quickly.
There were also a couple of people who had the Origin "technical preview" (beta) installed and needed to disable it. People that have it see the words technical preview along the top of your Origin window. If you do, please disable it: hover over your username, select Application Settings, and under Application (the first header), scroll down to Client update and disable the option to participate in technical previews. Then quit Origin, restart your computer, open Origin again, and try to download the packs.
If that doesn't help, please run the Origin reset tool (yes, again), then repair the base game: open your game library, right-click on the Sims 3 icon, and select Repair.
and once again i thank you very much for your helpfulness.
in all my desperate research i saw that you help super many users, crazy how many answers you know and nice that you share them ๐
reset origin unfortunately did not work and the technical preview version I apparently also do not use. I suspect something is wrong with me, because the expansion packs are also not displayed under the new 64 bit version, but still under the old, even if I now have "download" to the option, which was not displayed before... or is that normal?
@lumpieddililu I didn't realize you hadn't received the 64-bit versions of your packs. The issue is the same as before: you apparently don't have the entitlements. Trying to download the 32-bit versions of the packs won't work either. So unfortunately, you'll need to go back to support yet again and request those entitlements. There's no way to add them yourself.
okay wow, I dork :D then I deal with the support again :D many, many thanks! maybe you still have a tip for me, with sims 4 your advice has worked wonderfully and it no longer crashes - but unfortunately sims 3 at regular intervals... here I can not find the function of the vertical sync, do you happen to have another idea?
i have already tried some tips you have given to other users with similar problems:
- play in windowed mode - lower graphics settings - deleted oprions.ini - pets is not installed yet - turned off automatic synchronization with iCloud
my game also doesn't crash in certain moments, like when traveling. it was completely different situations so far, for example very suddenly in live mode or in build mode. Mods I have not installed so far (although I would more than like to have the book of talents, but I do not understand with this MacBook anyway, how I get it into the game. with windows it was easier back then :D)
@lumpieddililu For Sims 3, the vertical sync setting is stored with the resolution settings, for some reason. So within options.ini (in Documents > Electronic Arts > The Sims 3), you'll see something like this:
resolution = 2560 1440 0
That zero is supposed to be for vertical sync; try changing it to 60. The issue is, I don't know whether the v-sync setting actually worksโit definitely does not in either the 32-bit Mac version or the Windows version. Still, it's easy enough to try. You may also have to enable vertical sync in the settings at the Main Menu.
As far as mods go, they're installed the same way they are in Windows. If you need a refresher course, this is a good guide:
both of your answers were worth their weight in gold again (I don't know if I can say that in english :D), thanks a lot!
my game runs much longer since i regularly change the 0 at resolution to 60 or even 70.
and also your link for the mod installation has helped me a lot! I'm actually a bit out of practice, although felt half my youth consisted of Sims :D:D
now I have again a problem that I do not know from sims on windows: In some perspectives of the camera orientation the complete screen turns red. this limits the game quality significantly โน๏ธ i attach a screenshot of it to this message. do you know this problem by chance?
@lumpieddililu I'm so glad to hear your game is running better, and thanks for the feedback on the setting. Since I don't have an M1 Mac, I can't test myself, so any feedback is quite valuable. (The saying also exists in English by the way.)
The red screen is unfortunately a problem on any computer running the 64-bit version, for reasons that aren't yet clear. You can post about it here if you want:
So far, all I can say for certain is that it appears to be specific to buildings, not lots, and that the more complicated ones are more likely to be affected. Zooming in can help, as can moving the camera or changing the angle. It's possible that some objects or textures are the root cause, but I haven't found any patterns yet, and even the same houses don't always trigger the behavior on different computers.
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hello and good morning
this is my very first post ever, because I am a bit desperate and would be incredibly happy if someone can help me:
for about a year now I use a Mac. the whole year 2020 I waited for the 64 bit version for the Sims 3. This should now finally be out ๐ since december i even own my very own macbook with the following key data: MacBook Pro, 2020, 8GB RAM, 256 GB SSD, M1 processor, Big Sur. I have activated January 1, 2021 all product keys of my Sims 3 expansion packs and the main game in Origin. According to the internet, the games should be automatically detected and offered to download the 64 bit version in my game library. And here's my problem: this never happened, when I click on the Sims 3 in my library it just still says \"Your system does not support 32 bit games\". I can't find the 64 bit version anywhere else on the internet to download either. I have already written 2 times with EA employees in chat, but they could not give me more than this link:
What can I do? Do I have to wait until this EA desktop app becomes available for Mac? Is it like this for others besides me? I have not found any issues with similar problem so far
Also my Sims 4 is always crashing, especially in \"Create a Sim\"-Mode.. โน๏ธ
Any tips would be greatly appreciated and thanks for listening. Best regards, Nico
","body@stringLength":"1643","rawBody":"
hello and good morning
this is my very first post ever, because I am a bit desperate and would be incredibly happy if someone can help me:
for about a year now I use a Mac. the whole year 2020 I waited for the 64 bit version for the Sims 3. This should now finally be out ๐ since december i even own my very own macbook with the following key data: MacBook Pro, 2020, 8GB RAM, 256 GB SSD, M1 processor, Big Sur. I have activated January 1, 2021 all product keys of my Sims 3 expansion packs and the main game in Origin. According to the internet, the games should be automatically detected and offered to download the 64 bit version in my game library. And here's my problem: this never happened, when I click on the Sims 3 in my library it just still says \"Your system does not support 32 bit games\". I can't find the 64 bit version anywhere else on the internet to download either. I have already written 2 times with EA employees in chat, but they could not give me more than this link:
What can I do? Do I have to wait until this EA desktop app becomes available for Mac? Is it like this for others besides me? I have not found any issues with similar problem so far
Also my Sims 4 is always crashing, especially in \"Create a Sim\"-Mode.. โน๏ธ
Any tips would be greatly appreciated and thanks for listening. Best regards, Nico
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can't find 64 Bit Version of Sims 3","moderationData":{"__ref":"ModerationData:moderation_data:11141178"},"body":"
@lumpieddililu Unfortunately, the only way to get the 64-bit version is to go back to EA customer support. It's a separate entry in your Origin game library, at least when it's available. It's supposed to be granted automatically to anyone that already owns the game, but that hasn't happened for some players. In those cases, the solution is for a customer support rep to apply the \"entitlements,\" as they're called, for the 64-bit versions of the base game and any additional packs.
\n\n
If you don't get anywhere with support (again), you can link them these two posts from an EA employee:
If you still don't get anywhere with support, please let me know. A few people have said the same thing in the last few days.
\n\n
The Sims 4 issue should be solved by enabling vertical sync in the game's graphics options. If you can't get far enough to change the setting, you can instead edit the options.ini file. More details are here:
@lumpieddililu Unfortunately, the only way to get the 64-bit version is to go back to EA customer support. It's a separate entry in your Origin game library, at least when it's available. It's supposed to be granted automatically to anyone that already owns the game, but that hasn't happened for some players. In those cases, the solution is for a customer support rep to apply the \"entitlements,\" as they're called, for the 64-bit versions of the base game and any additional packs.
\n\n
If you don't get anywhere with support (again), you can link them these two posts from an EA employee:
If you still don't get anywhere with support, please let me know. A few people have said the same thing in the last few days.
\n\n
The Sims 4 issue should be solved by enabling vertical sync in the game's graphics options. If you can't get far enough to change the setting, you can instead edit the options.ini file. More details are here:
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Dear puzzlezaddict,
a simple thank you can't express how grateful i am for your reply. when you replied i tried my luck again and persevered- viola i HAVE THE 64 BIT VERSION AND AM HAPPY :D thank you so much!! I can't believe it yet :D
unfortunately, another problem has arisen: i can't install all my expansion packs. although it finally says \"download\", nothing happens when i click on it... do you happen to know this problem as well?
a simple thank you can't express how grateful i am for your reply. when you replied i tried my luck again and persevered- viola i HAVE THE 64 BIT VERSION AND AM HAPPY :D thank you so much!! I can't believe it yet :D
unfortunately, another problem has arisen: i can't install all my expansion packs. although it finally says \"download\", nothing happens when i click on it... do you happen to know this problem as well?
best regards from a happy sims player ๐
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@lumpieddililu I'm so glad you finally got your packs. The Download button not working is the kind of error that shows up every once in a while to give players headaches, and it can have a few different causes. The last time around, the problem was on EA's end and was fortunately fixed quickly.
\n\n
There were also a couple of people who had the Origin \"technical preview\" (beta) installed and needed to disable it. People that have it see the words technical preview along the top of your Origin window. If you do, please disable it: hover over your username, select Application Settings, and under Application (the first header), scroll down to Client update and disable the option to participate in technical previews. Then quit Origin, restart your computer, open Origin again, and try to download the packs.
\n\n
If that doesn't help, please run the Origin reset tool (yes, again), then repair the base game: open your game library, right-click on the Sims 3 icon, and select Repair.
@lumpieddililu I'm so glad you finally got your packs. The Download button not working is the kind of error that shows up every once in a while to give players headaches, and it can have a few different causes. The last time around, the problem was on EA's end and was fortunately fixed quickly.
\n\n
There were also a couple of people who had the Origin \"technical preview\" (beta) installed and needed to disable it. People that have it see the words technical preview along the top of your Origin window. If you do, please disable it: hover over your username, select Application Settings, and under Application (the first header), scroll down to Client update and disable the option to participate in technical previews. Then quit Origin, restart your computer, open Origin again, and try to download the packs.
\n\n
If that doesn't help, please run the Origin reset tool (yes, again), then repair the base game: open your game library, right-click on the Sims 3 icon, and select Repair.
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good morning dear puzzlezaddict,
and once again i thank you very much for your helpfulness.
in all my desperate research i saw that you help super many users, crazy how many answers you know and nice that you share them ๐
reset origin unfortunately did not work and the technical preview version I apparently also do not use. I suspect something is wrong with me, because the expansion packs are also not displayed under the new 64 bit version, but still under the old, even if I now have \"download\" to the option, which was not displayed before... or is that normal?
and once again i thank you very much for your helpfulness.
in all my desperate research i saw that you help super many users, crazy how many answers you know and nice that you share them ๐
reset origin unfortunately did not work and the technical preview version I apparently also do not use. I suspect something is wrong with me, because the expansion packs are also not displayed under the new 64 bit version, but still under the old, even if I now have \"download\" to the option, which was not displayed before... or is that normal?
I wish you a nice day,
greetings from Nico ๐
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@lumpieddililu I didn't realize you hadn't received the 64-bit versions of your packs. The issue is the same as before: you apparently don't have the entitlements. Trying to download the 32-bit versions of the packs won't work either. So unfortunately, you'll need to go back to support yet again and request those entitlements. There's no way to add them yourself.
@lumpieddililu I didn't realize you hadn't received the 64-bit versions of your packs. The issue is the same as before: you apparently don't have the entitlements. Trying to download the 32-bit versions of the packs won't work either. So unfortunately, you'll need to go back to support yet again and request those entitlements. There's no way to add them yourself.
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good morning ๐
okay wow, I dork :D then I deal with the support again :D many, many thanks! maybe you still have a tip for me, with sims 4 your advice has worked wonderfully and it no longer crashes - but unfortunately sims 3 at regular intervals... here I can not find the function of the vertical sync, do you happen to have another idea?
okay wow, I dork :D then I deal with the support again :D many, many thanks! maybe you still have a tip for me, with sims 4 your advice has worked wonderfully and it no longer crashes - but unfortunately sims 3 at regular intervals... here I can not find the function of the vertical sync, do you happen to have another idea?
have a nice day and kind regards
Nico
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i have already tried some tips you have given to other users with similar problems:
- play in windowed mode - lower graphics settings - deleted oprions.ini - pets is not installed yet - turned off automatic synchronization with iCloud
my game also doesn't crash in certain moments, like when traveling. it was completely different situations so far, for example very suddenly in live mode or in build mode. Mods I have not installed so far (although I would more than like to have the book of talents, but I do not understand with this MacBook anyway, how I get it into the game. with windows it was easier back then :D)
i have already tried some tips you have given to other users with similar problems:
- play in windowed mode - lower graphics settings - deleted oprions.ini - pets is not installed yet - turned off automatic synchronization with iCloud
my game also doesn't crash in certain moments, like when traveling. it was completely different situations so far, for example very suddenly in live mode or in build mode. Mods I have not installed so far (although I would more than like to have the book of talents, but I do not understand with this MacBook anyway, how I get it into the game. with windows it was easier back then :D)
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@lumpieddililu For Sims 3, the vertical sync setting is stored with the resolution settings, for some reason. So within options.ini (in Documents > Electronic Arts > The Sims 3), you'll see something like this:
\n\n
resolution = 2560 1440 0
\n\n
That zero is supposed to be for vertical sync; try changing it to 60. The issue is, I don't know whether the v-sync setting actually worksโit definitely does not in either the 32-bit Mac version or the Windows version. Still, it's easy enough to try. You may also have to enable vertical sync in the settings at the Main Menu.
\n\n
As far as mods go, they're installed the same way they are in Windows. If you need a refresher course, this is a good guide:
@lumpieddililu For Sims 3, the vertical sync setting is stored with the resolution settings, for some reason. So within options.ini (in Documents > Electronic Arts > The Sims 3), you'll see something like this:
\n\n
resolution = 2560 1440 0
\n\n
That zero is supposed to be for vertical sync; try changing it to 60. The issue is, I don't know whether the v-sync setting actually worksโit definitely does not in either the 32-bit Mac version or the Windows version. Still, it's easy enough to try. You may also have to enable vertical sync in the settings at the Main Menu.
\n\n
As far as mods go, they're installed the same way they are in Windows. If you need a refresher course, this is a good guide:
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Dear puzzlezaddict
both of your answers were worth their weight in gold again (I don't know if I can say that in english :D), thanks a lot!
my game runs much longer since i regularly change the 0 at resolution to 60 or even 70.
and also your link for the mod installation has helped me a lot! I'm actually a bit out of practice, although felt half my youth consisted of Sims :D:D
now I have again a problem that I do not know from sims on windows: In some perspectives of the camera orientation the complete screen turns red. this limits the game quality significantly โน๏ธ i attach a screenshot of it to this message. do you know this problem by chance?
both of your answers were worth their weight in gold again (I don't know if I can say that in english :D), thanks a lot!
my game runs much longer since i regularly change the 0 at resolution to 60 or even 70.
and also your link for the mod installation has helped me a lot! I'm actually a bit out of practice, although felt half my youth consisted of Sims :D:D
now I have again a problem that I do not know from sims on windows: In some perspectives of the camera orientation the complete screen turns red. this limits the game quality significantly โน๏ธ i attach a screenshot of it to this message. do you know this problem by chance?
best regards and have a nice day ๐ Nico
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@lumpieddililu I'm so glad to hear your game is running better, and thanks for the feedback on the setting. Since I don't have an M1 Mac, I can't test myself, so any feedback is quite valuable. (The saying also exists in English by the way.)
\n\n
The red screen is unfortunately a problem on any computer running the 64-bit version, for reasons that aren't yet clear. You can post about it here if you want:
So far, all I can say for certain is that it appears to be specific to buildings, not lots, and that the more complicated ones are more likely to be affected. Zooming in can help, as can moving the camera or changing the angle. It's possible that some objects or textures are the root cause, but I haven't found any patterns yet, and even the same houses don't always trigger the behavior on different computers.
@lumpieddililu I'm so glad to hear your game is running better, and thanks for the feedback on the setting. Since I don't have an M1 Mac, I can't test myself, so any feedback is quite valuable. (The saying also exists in English by the way.)
\n\n
The red screen is unfortunately a problem on any computer running the 64-bit version, for reasons that aren't yet clear. You can post about it here if you want:
So far, all I can say for certain is that it appears to be specific to buildings, not lots, and that the more complicated ones are more likely to be affected. Zooming in can help, as can moving the camera or changing the angle. It's possible that some objects or textures are the root cause, but I haven't found any patterns yet, and even the same houses don't always trigger the behavior on different computers.
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