My laptop, on which I had my Sims3 games, died. It has been repaired but I lost EVERYTHING.
I want to redown load them, but can't find them under My Games on Origin. Do I have to buy them all over again? I sure hope not.
The Sims3, Supernatural, Island Paradise, etc.
Please advise.
sincerely,
Chris
1st Make sure you are logged into the account on which the game/s were registered.
There's a good chance Origin updated and you need to login again, but make sure you are logging in with the account info on which the game was regisutered.
If you're getting the "code already used" message, it means the game code has been registered.
Please make sure you have "Show: All Games" in MY GAMES selected. Have also a look at "Hidden Games" because manually hidden games will not appear in the "All Games" view.
Your game should show up in the "My Games" folder of the Origin account you used to enter the code. If your game isn't there, you're either logged into the wrong account or the game hasn't been activated yet. It can take a while. If it doesn't show up you'll need to contact a Game Advisor.
1 Click on the following link: https://help.ea.com/contact-us
2 Make sure you are logged in (top right corner)
3 Click on the blue button "Contact a Game Advisor"
4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
5 Select the type of issue and the platform you play on, and click on "Find Solutions".
6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
7 Select a contact option. Note that you may get different contact options depending on your country.
you shouldnt have to buy them again as you own them check the reload my games tab and check to see if they are hidden if they are they unhide them also make sure your origin is up to date
https://help.ea.com/article/purchased-download-not-visible-in-origin
oops ninja'd LOL
Hi im having a simuler issue... your advice is to log in to the original occount if the code is saying its been redeemed, my problem is this i cannot remember the email account i used when i brought the game when it was first released... ☹️ my account i have now is for me SWTOR game all i want to do is play my game i dont want to have to pay for it again (im usually very carfull with my disks but i think one of my children probably used it and never put the disk in the box..).if my email address is the one i think it might be i cant access it because it no longer exists so i cant use forgot pass word and this was a long time before i started jotting down my usernames and pws so what should i do now please?
@Egyptiangothic wrote:Hi im having a simuler issue... your advice is to log in to the original occount if the code is saying its been redeemed, my problem is this i cannot remember the email account i used when i brought the game when it was first released... ☹️ my account i have now is for me SWTOR game all i want to do is play my game i dont want to have to pay for it again (im usually very carfull with my disks but i think one of my children probably used it and never put the disk in the box..).if my email address is the one i think it might be i cant access it because it no longer exists so i cant use forgot pass word and this was a long time before i started jotting down my usernames and pws so what should i do now please?
For lost accounts you need to contact EA directly
If you live in the USA you can request a call back instead of using chat
if in the event you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
Contact a game advisor: http://eahelp.ea.com/en/ . For help with navigating the site, see this: http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281
I am having a similar issue, I have two games on Origin, Sims 3 and Simcity, however it isn't showing on origin, even though I have played both games and even have all the files in an EA folder in my documents it says I need to enter my product codes which i no longer have as I must have deleted the email with it in half a year ago! I just went to play Sims 3 and found it was no longer on my computer!
you need to contact CS
1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor
guide on how to contact CS
http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
