Forum Discussion

moistcookiedough's avatar
moistcookiedough
Newcomer
8 years ago

Can't find product code for downloaded Sims 3 expansion packs

I recently downloaded two new expansion packs on Origin; however, I can't find the product code for my expansion packs. The email I received from Origin was just a receipt but did not provide the pro...
pc
technical issues
kati_ungefug's avatar
kati_ungefug
6 years ago

Where are you seeing the codes? I’ve been super frustrated because I’m trying to add the island paradise EP to my game but can’t find the code anywhere. I’m able to “download” the game but get stopped because I need the registration code that I don’t have (and isn’t in the confirmation email).

ibemel's avatar
ibemel
6 years ago
@kati_ungefug I fell into the same problem for HOURs before I cancelled the download window. Afterwards, you can go back into the Origins app/client and see that you have a pending download. Click download AGAIN and a prompt should pop up with the code before continuing to the downloader.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Great, thanks for adding that @ibemel.

    We'll lock this from here. For future readers, please check out the posts in here and try the advise. 🙂

    Thanks,

    EA_Lanna

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,282 PostsLatest Activity: 8 hours ago