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speedyturtles's avatar
speedyturtles
Rising Rookie
3 days ago
Solved

Can't login in game

I've been playing logged in routinely, got logged out today. I changed my password, I can login on the EA and sims 3 websites, it's logged in on the launcher, but in game it says wrong password. I tried in the main menu, in game on the player wall, and in options. The password has no special characters and I cleared the cache in Edge. Any other ideas?

  • speedyturtles​  Please open Documents > Electronic Arts > The Sims 3 > Downloads and delete the file labeled [your email].bin.  Then clear Edge's Internet Explorer-mode data again before trying to login to the launcher or at the Main Menu.  Please try both and let me know whether either one works.

2 Replies

  • Try checking your email. I have gotten hacked before and the hacker changed my password but it emailed me about it so I was able to change it back there

  • speedyturtles​  Please open Documents > Electronic Arts > The Sims 3 > Downloads and delete the file labeled [your email].bin.  Then clear Edge's Internet Explorer-mode data again before trying to login to the launcher or at the Main Menu.  Please try both and let me know whether either one works.

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