Can't play any households in new Island Paradise

I am having the exact same issue as well.  Please help.  Can only play games already saved and unable to play new households in all worlds not just Island Paradise.  Game is unplayable if you can't play new families or worlds.  Even if you create your own family, choose a house or lot, it will not let you start playing them.  The check button becomes gray and the game does absolutely nothing.  The only thing I am allowed to do is view houses in the neighborhoods.  Please help.