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Vivienne_Sky's avatar
Vivienne_Sky
Rising Novice
2 years ago

Can't play sims 3

I can't play sims 3 or buy it after a few months now because of ea play. i tried looking at the article to find help buy none is helping  
bug
puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Vivienne_Sky  What do you mean, you can't play because of EA Play?  If you had a subscription but it expired, AND you own a separate standalone copy of Sims 3, you'll need to ask an EA customer support rep to remove the EA Play version of the game from your account so it's no longer blocking your access to the copy you bought.

I would strongly recommend live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

  • Vivienne_Sky's avatar
    Vivienne_Sky
    Rising Novice
    2 years ago

    Thank you. I can do that with the other 2 dlc. I had xbox game pass that connected to ea app. I found a website selling sims 3 after asking a few friends where the best and trustworthy website is. 🫠

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