Can't play sims 3

Vivienne_Sky  What do you mean, you can't play because of EA Play?  If you had a subscription but it expired, AND you own a separate standalone copy of Sims 3, you'll need to ask an EA customer support rep to remove the EA Play version of the game from your account so it's no longer blocking your access to the copy you bought.

I would strongly recommend live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.