Can't redeem sims 3 pack on ea app
So I bought a few sims 3 packs off of the ea app a few months ago. I hadn't tried redeeming the codes til yesterday since I had an arm injury and could not use the computer until then. For some reaso...
Forum Discussion
@DarkxArtemis What exactly did you buy?
So I was told I needed to go to the Sims 3 website to redeem the codes. When I typed them in, they said they were already redeemed. I wasn't able to play games for almost four months due to an arm injury, and I wasn't able to redeem the codes so I have no idea what could have happened. I'm waiting to hear back now so I can get a refund
So that help page where you can live chat for assistance is ridiculous. I had to open two different cases because i kept getting booted off the waiting list. The status kept saying that the player was unavailable and I wasn't ever allowed to do a third mycase to try to get help. I just wanted a refund l, I'm out 150 bucks on packs I can't even use.
EA_SolaireCommunity Manager
Hey there @DarkxArtemis
If your codes are coming up as invalid, we will need the live support team to review your account information and get a refund processed for these purchases- here on AHQ, we aren't able to access your billing details to get this processed for you.
Please try submitting a new help request on the site here to speak with live support on this. If the chat or help site isn't properly loading, try the following:
- Press F5 to refresh the page
- Clear your browser's cache
- Try a private browsing window
- Try another browser, like Chrome or Edge
I had tried using the live service help and kept getting booted off the waiting list and my cases kept getting closed out, saying that the player was unavailable..
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