Hello. I purchased the game using Origin, so it would not make sense for the product key to already be used. Also, none of the games show up as owned on The Sims 3 website despite me using the same email address as the one used for Origin, and the game actually being considered registered beforehand.
@Tag365Plus The product key is used in the sense that it's already tied to your Origin account. You couldn't, for example, take that key and register it to a different account on the Sims 3 website, because part of the function of registering it on that site is to tie it to the underlying Origin account. (The site and Origin share information, so a key registered in one place is read as already used by the other.)
The point is, since your content isn't showing as owned on the website, you'll need to contact EA customer support to get it sorted out.
