I keep getting an error message saying that The Sims 3 doesn't recognize my GPU and hardware. If I try changing any graphics settings, it won't load the game. Can anyone help me?
Graphics - AMD Radeon(TM) 860M Graphics
CPU - AMD Ryzen AI 7 350 w/ Radeon 860M 8 Cores
Dark_Pheonix0720 The "unrecognized video card" error is meaningless and not the cause of the issue by itself. Does the game load if you don't change the graphics settings? And if you do change the settings at the Main Menu, what exactly happens when you try to load a save?
Let me know if you've tried to get your GPU recognized or made any other edits to the game's program files, and whether you've installed the game through the EA App, Steam, or with a disc.
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
When I change the graphic settings, the game goes black when I try to load any file. I can load the admin menu, but can't actually load a file. I don't know how you would go about changing the game program if you think that would help. Would you be able to tell me how I can do it? I also added the DXDiag, and I downloaded the Sims through the EA.
Dark_Pheonix0720 Sorry for the late reply; I've been away from the forums for a while.
What I'm wondering is, if you change a graphics setting (other than fullscreen/windowed or the resolution) while at the Main Menu, then quit to desktop, then launch the game and load a save without changing anything else, what do you see? This is the safest way to change settings and the only one I use.
I'd try this in both fullscreen and windowed modes. If the game won't open properly after you've changed a setting, you can delete Options.ini, in Documents > Electronic Arts > The Sims 3, to revert all the settings to the defaults. You can also edit this file to set fullscreen to 0 or 1 so you don't need to launch the game just to flip the one setting.
I can help you get your graphics card recognized as well, if you're still interested. This would only help with the unrecognized GPU, probably not the other error.
As for your dxdiag, there's nothing particularly alarming. However, it did crash as it was running. That might not mean anything, but let me know if you're seeing other system issues.
