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rodmart1952's avatar
rodmart1952
Newcomer
9 months ago

Code Redeeming Issue

I redeemed a code I bought from EA on the EA platform, it told me it could not be redeemed there and linked the Sims 3 store. After following this URL the sims 3 store told me the code was already us...
pc
technical issues
the sims 3 store
puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

rodmart1952  You'll need to contact EA customer support to get a refund for the content with the nonworking code.  I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

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