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xBlueSkyNL's avatar
xBlueSkyNL
6 years ago
Solved

Codes of physical copies expansion packs don't work

I wanted to add the expansion packs that I have physical copies of to my Origin account. I have the disks with codes and when I use the disk to install the expansion pack the code works, but when I u...
pc
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @xBlueSkyNL  I'm not sure whether your issue is related, but there was a problem that prevented Sims 4 product keys from being registered on any EA site.  It should be resolved now, so if you didn't get through to support, please try redeeming your codes again.

xBlueSkyNL's avatar
xBlueSkyNL
6 years ago

Thank you so much for your help! I looked in Origin and for all the expansion packs I mentioned it only gives me the option to buy them for 39.99 euros. I tried my other e-mail addresses but sadly none of them were connected to a Origin account. My old Sims account that connected to Origin also still has a username that I only used back then, so I am pretty sure if I redeemed them online it should be on this account. I will try to contact EA customer support again and make sure that I have pictures of my discs, thank you for the tip!

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@xBlueSkyNL  I'm not sure whether your issue is related, but there was a problem that prevented Sims 4 product keys from being registered on any EA site.  It should be resolved now, so if you didn't get through to support, please try redeeming your codes again.

  • xBlueSkyNL's avatar
    xBlueSkyNL
    6 years ago

    It actually worked! I was able to redeem the codes in the Origin launcher and they now show up under Expansion packs in Game details. Thank you so much for letting me know!

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