Hey! I bought sims 3 many years ago and played on my PC computer. I do now want to play it on my quite new MacBook air. I downloaded sims 3 and some expansion packs (on origin). But now when I try to launch the game it says "Your copy of the basic game The Sims 3 is not compatible with the current Sims 3 expansion pack. Update your game via the game's launcher.". I, therefore, tried to upgrade my game but that didn't work either. I, therefore, bought a new sims 3 and downloaded it. But it still says that I have to upgrade it which I tried but it still doesnt work. Please help!
@elsabjorntorp011 I take it your Mac runs Catalina or Big Sur? You'll specifically need to install the 64-bit version of Sims 3, not the old 32-bit version—Catalina and Big Sur are 64-bit only.
If you don't see the 64-bit version in your game library, try clearing all filters. (Click the Filter button in the upper right corner to see the option.)
If it's still not in your library, you'll need to contact EA customer support and ask that the "entitlements," as they're called, for your base game and any packs you own be added to your account.
https://help.ea.com/en/contact-us/
While you're talking with support, you can also request a refund for the new copy of Sims 3. You didn't need to buy it, and you shouldn't have to pay again for content you already own.
Yes, im updating my computer to big sur right now. I dont know if I have 64-bits or 32-bits. But the game is called ”The Sims 3 (64 bits & metal)
@elsabjorntorp011 If you get the same error as before, go into Documents > Electronic Arts > The Sims 3 and delete the file labeled Version.tag, then try to play again.
Omg thank you som much!! It works, youre the best 🙂))))
