If you see this error:
Please open Documents > Electronic Arts > The Sims 3 and delete Version.tag. You'll need to open the folders manually; the file won't show up in a search.
If this doesn't help, please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, then try to launch the game again.
When i go in the EA folder, there's no TS3 folder, just the TS4 one.
@Sapinhopulador Have you at least tried to launch Sims 3? The user folder isn't created until the Sims 3 launcher opens for the first time.
If that's not the issue, make sure you're looking at the local version of Documents, not the one in iCloud Drive. To access the local one, open a Finder window, select Macintosh HD (or whatever you've renamed your hard disk) in the left panel, then open Users > your username > Documents etc. If you don't see Macintosh HD, click Finder in the upper left corner of the screen, then Preferences > Sidebar, and check the box next to hard disks.
Hi. I've tried launching Sims 3 a bunch of times but when i click the play button in the laucher it just gives me that same message.
I tried finding my hard disk on Finder but I couldn't find it. I'll link a screenshot of the EA folder and Finder.
@Sapinhopulador Like I said in my previous post, you need to enable Finder to show hard disks.
Please also open Terminal, which is in Applications > Utilities, and enter this:
find / -name "Version.tag" 2>/dev/null
and post the results here. Another screenshot is fine, or you can copy and paste the file path(s) you see.
My Sims 3 64 bit game says this: "Unable to start game Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher." I have uninstalled and reinstalled, updated, repaired. Nothing has worked. EA support has been useless. Can anyone please help?
@magenda1 Go into Documents > Electronic Arts > The Sims 3 and delete Version.tag.
@puzzlezaddict Thank you!! It worked! I have been trying to get an answer from EA Support for about seven days now… you’re the best!
Thanks so much for this!
Hi,
When I try to launch The Sims 3 through the Origin launcher, I get redirected to The Sims 3 launcher. But when trying to start the game I get the following fault message, in Dutch:
"Het spel kan niet gestart worden
Je basisspel van De Sims 3 is niet compatibel met het huidige Sims 3 uitbreidingspakket. Update je spel via het Startprogramma."
I've tried reinstalling Origin, or repairing the installation of Sims 3, but this doesn't solve the issue.
The strange thing is that the fault message mentiones that "the base game is not compatible with the current Sims 3 expansion pack", but I don't have any expansion packs...
Thank you for your help.
