Forum Discussion

Bluebellflora's avatar
5 years ago
Solved

[CURRENT ISSUE 64-bit] red flashing game window

Users have reported that the game screen can sometimes flash red for a second or until they interact with the game window again. Reports so far state that it can happen:

  • going up/down floor levels
  • zooming in/out
  • changing game screen resolution

Sometimes the game may crash after this happens. If you are experiencing this please post here and attach the DeviceConfig.log file to your post. You can find this file in the Documents > Electronic Arts > The Sims 3 folder. Please also explain exactly what you were doing in-game when this happened, whether it disappeared and what you did to make it disappear, or whether it crashed the game/your Mac.

I experienced this when changing screen resolution in windowed mode, it would flash red for a second when switching resolutions.

  • I am pretty sure the red flashing screen issue has to do with the number of objects that need to be displayed at one time.  This is why on large lots with a lot of objects, the problem only occurs when you zoom out or increase the number of viewable floors on the buildings (go up a few floors), which causes more objects to have to be rendered. 

    So the solution I have found is to go to options>graphics and check the "enable object hiding" box.   This should fix the problem even if you have maxed out graphics settings.    

82 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @jampreilly

    Started a master thread for the red screen issue and merged your post into it. Please could you attach your DeviceConfig.log file to a post here? You can find it in Documents > Electronic Arts > The Sims 3.
  • jampreilly's avatar
    jampreilly
    Not applicable
    5 years ago

    Hi all -

    I've been playing and enjoying the Sims 3 64 Bit and am new to posting on the forums - woo!  Wanted to see if anyone has come across a graphics glitch that happens when I play families with large, multi-floor households (e.g. Goth and Landgraab household).  Whenever I move around and zoom out to get to a different room, the lot goes to a solid red color and I cannot see anything.  When I zoom back in, it'll fix itself but it's annoying because it's caused my game to crash a few times.  I'm running all of my graphics on their highest setting and own a 2020 MacBook Pro.  Would appreciate any insights or help!