I suspect the problem may be that I have Windows 7.
@Patka4422 The issue may in fact be Windows 7, as I've seen a few other players with this issue on this OS. One thing you can do is try updating the graphics driver. Your version is from 2017, and Nvidia offers a slightly newer driver for your GPU. Go here:
https://www.nvidia.com/en-us/drivers/
Select GeForce, GeForce 500-series, Windows 7, and download the Game Ready Driver. Run it as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.
If the game still won't open, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after installing the new driver. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Hello, I also cannot open the Sims 3 launcher on Windows 7. Please see below for the details of the error description on my end. I appreciate you looking into this issue for everyone!
Description
Stopped working
Faulting Application Path: C:\Program Files (x86)\Electronic Arts\The Sims 3\Game\Bin\Sims3Launcher.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: sims3launcher.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 67072ced
Problem Signature 04: Sims3Launcher
Problem Signature 05: 1.0.0.0
Problem Signature 06: 67072ced
Problem Signature 07: 287
Problem Signature 08: 129
Problem Signature 09: System.DllNotFoundException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
@adrianna456 Thanks for the info, but please provide a dxdiag as well, for reference. Here's how to run one:
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict My bad, please see attached.
@puzzlezaddict
Nazwa zdarzenia problemu: CLR20r3
Podpis problemu: 01: sims3launcher.exe
Podpis problemu: 02: 1.0.0.0
Podpis problemu: 03: 67072ced
Podpis problemu: 04: Sims3Launcher
Podpis problemu: 05: 1.0.0.0
Podpis problemu: 06: 67072ced
Podpis problemu: 07: 287
Podpis problemu: 08: 129
Podpis problemu: 09: System.DllNotFoundException
Wersja systemu operacyjnego: 6.1.7601.2.1.0.768.3
Identyfikator ustawień regionalnych: 1045
@Patka4422 and @adrianna456 To cover all bases, please reinstall the runtimes Sims 3 uses. Start with .NET Framework 3.5. Click Start > Control Panel > Programs > Turn Windows features on or off, and click the filled-in box next to .NET 3.5 to uninstall it. Restart your computer, and repeat the process, clicking the now-empty box to reinstall. Restart again afterwards.
Please reinstall DirectX 9, as described here:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-launcher-won-t-open/m-p/10711778#M247861
For the 2005 VC++ x86 runtime, open the Control Panel > All Control Panel Items > Programs and Features, select the Microsoft Visual C++ 2005 Redistributable (it won't say x86, but that's what it is), and click Uninstall at the top of the list. If you see multiple versions of the 2005 runtime that do NOT say x64, uninstall them all. You can get a fresh copy here:
https://www.microsoft.com/en-us/download/details.aspx?id=26347
You only need the x86 version, not the other two. Restart after installing and before trying to open Sims 3.
If none of this works, let me know. I might have another idea; I'm still thinking about this problem.
@puzzlezaddict ! I cannot thank you enough, this worked!!!! Thank you for being patient, I would have never gotten this issue resolved without your directions. I greatly appreciate you taking the time to respond to us. I won't be updating Sims 3 again unless there is approval from you lol. Bless you, have a wonderful day!
