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tulora17's avatar
tulora17
Newcomer
1 month ago

I WANT A REFUND.

I have bought the Sims 3 on the 27th along with 10 packs thinking it would be as smooth and easy Sims 4. This game is unplayable!!! I have done all the troubleshooting on your website and with Chat gpt, 7 hours troubleshooting, it doesn't matters how many files cache are deleted, how many times I repaired it, how many times I have unistalled it and installed it, how many Microsoft processing systems I have downloaded, IT. DOESN'T. WORK!! I WANT MY MONEY BACK!! I will just go back to the Sims 4 l, with the money I can buy more packs. I thought the Sims 3 would be fun 'cause it has more things than the Sims 4, but oh my Lord, the headache it has gave me these nights of troubleshootings is not worthy, please refund me for the unplayable game you EA have sold me. (Modern gaming laptop)

mods
the sims 3 store
worlds

2 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hey there tulora17​ 

    If you're interested in a refund, that's something the live support team would need to look into with you- here on the forums, we don't have access to your account or billing details to get this processed for you.

    Please submit a help request on the site here so live support can review your information and check your refund eligibility. 

  • S3MANTICERR0R's avatar
    S3MANTICERR0R
    New Novice
    29 days ago

    I'm not sure if you got your refund yet or not, but do you play with mods? (Seen mod tag😅) I've learned through trial and error it's more playable with mods like Nraas and ld_smoothpatch - i am able to play on max graphics settings again and all game packs at once and it's far smoother than before and I (luckily) haven't crashed or had corrupt files since then either

    (also modern gaming laptop) 

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