I downloaded the Sims 3 onto my new custom built Windows 10 gaming PC, and while it sort of worked upon install from the EA app, i did use a video guide to get it working right on and recognizing my graphics card. This video to be exact if you want it, https://www.youtube.com/watch?v=XWVxfAFdK7I&list=PL8SkFvxtq5xiqP0xMS9oIiqCLdyiiKNWK&index=20 . But here's the problem. The game seems to be running beautifully and working but everytime I try to load a world it loads within 2 seconds and gives the message "a serious error occurred while loading (name of world.world), we strongly suggest restarting the application." It then sends me back to the home screen and if i try again, same result. The annoying thing is this started happening immediately when i booted the game up the first time, before doing the fixes in the video linked below. The fixes made it run even better and look much better, but they didn't fix this glitch that is kind of entirely preventing me from being able to play the game. The odd thing is, I tried turning the graphics settings and resolution down to the lowest possible settings and it WORKED. I was able to load a world and start the game but ONLY when my graphics settings are at the lowest settings. Whenever I put them on the highest resolution and quality settings, it fails and yields the same error message. I didnt buy the parts and build this PC to run The Sims 3 in 800x600 with awful graphics settings. I'd rather not play than play like that. Especially when I know the Sims 3 can look amazing in 4k with a recognized modern graphics card. Through researching this bug I did find some "fixes", but the ones I tried didn't work. I tried turning off the firewalls on my anti virus software, and I paused onedrive. These didn't change anything. Im at a loss at what to do. It seems nobody else has this issue. The only way to prevent that error message is turning all graphics down to the lowest settings, including resolution. It wont even work with 4k resolution and terrible graphics otherwise.
@neoromanempire Try getting rid of OneDrive instead. It might seem unlikely that OneDrive is the culprit here given that playing on low settings helps. But I've heard from several other people that this was in fact the cause of their recent "serious error" messages.
By get rid of OneDrive, I don't mean uninstall it, I mean move the user Documents directory out of the OneDrive folder. If you don't want to do this in your main Windows account, create a new one, as a test, and make it local—don't link it to your Microsoft account or any email address. That will prevent it from hooking into OneDrive at all. If you do want to change the settings in your main account, here's how:
The new admin Windows account is a useful test even if OneDrive turns out not to be the culprit, so please try it if you change the settings in your main account and it doesn't help. If the new account doesn't help either, please run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Okay i did as the link said and unlinked onedrive from my pc and even verified that the documents folder was no longer in onedrive. It didn't work. I still get the message. any other ideas?
@neoromanempire Do you get the message when trying to start a new save, or only with existing saves? If new saves are affected too, please rename the Sims 3 folder, or move it, to allow the game to create a new one, and test again.
If you still get the error, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address. You'll be able to launch Sims 3 without reinstalling anything.
I dont have any saves. I recently built this PC and downloade Sims 3 on it like a week ago. The Sims 3 has never worked correctly on it yet. I get the message when attempting to create a new one regardless of which world I attempt to load, always the same. It loads the entire bar immediately and then says the error message and sends me back to the main screen.
