I have purchase items from The Sims 3 Store and over the years. I own everything in the store. When I'm trying to download them it keeps telling me that I do not own that item and where to go purchase it. It says right in the store you own this item. Once in a while I get lucky and it will work and actually download some for me. But then when I go back in the game the next time, all of it has boxes by it in the launcher, no installed icon, and doesn't show up in the game. I got this computer right when I switched my Origin over to EA App on my 7 windows computer. It switched great, just as it was supposed to. But this windows 10 computer, even with my same EA account, still doesn't work right. It just doesn't want to accept my store content and keep it stable. I even tried just downloading my Downloads, Saves, and SavedOutfits from my windows 7 (by way of thumb drive) in my game in this windows 10 computer. That didn't work at all. Couldn't even start my game at all. I finally got a game going in it though and it plays well. My store content is like a ghost, sometimes loads and appears in game. Other times uninstalls it self and leaves me with empty boxes in my launcher. I spent a fortune over the years buying the entire store contents. I certainly would like to be able to play them on both computers. I live in a 3 floors split level house and the conveinence of having a computer on the floor I needed to be on at the time was invaluable. I have had 6 major surgeries in the past six years (including 3 full knee replacements. I need to be able to play my Sims on both computers. I'd think all you'd have to do is check my purchase history to check and verify I have purchased the items. So why such a problem in letting me download from the store or my purchase history? It keeps telling me I need to purchase the items yet the site verifies itself that I have done such. There are some of the store worlds it doesn't give me credit in the web site that I own those. But I did buy them long ago and they are in my downloads. If you can help me straightened my problems with this out I would greatly appreciate it. I love playing the Sims games and especially Sims 3 because I love horses. Thank you for listening and hopefully you can straighten this out for me.
