Hello, I tried to find a another thread like my problem, but to no avail. I tried to find the prodct code so i could register it on the sims 3 store, but no avail. I also checked to see if all my games were registered that I had purchased off of EA, and they were already, just not dragon valley. I believe this is a problem. PLS HELP!!
@AttaGirl04 First Dragon Valley is a store item and not an expansion pack. If you purchased it through the Sims 3 store you do not get a code as it is added to your EA account automatically. The code is is only needed when you buy from a third party vendor. The code is an activation code to let the system know it is a valid purchase. Once you enter the code AND that code is accepted by the system, that code can not be used again. If your using a pc thje item needs to be downloaded and installed. If you are using Origin the item in the store should say download instead of buy. Once the item is in the downloads tab of the launcher you need to click install. If you are using the EA app that item should appear in the downloads dashboard. Click download and the item should download AND install to the game. Check the EA account purchase history. Should there still be an issue you will have to contact an EA game consultant about this issue. This is an open public forum for users by users and accounts can not be accessed here.
