Forum Discussion

Hero+

3 years ago

[Current Issue] Sims 3 Store world can't register/install

Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, ...

New Rookie

3 years ago

Yesterday I bought the Sims 3 Worlds bundle from the EA app on PC. The bundle comes with 3 codes for Monte Vista, Hidden Springs and a chocolate fountain. The codes for Hidden Springs and the chocolate fountain were fine, however when I put the Monte Vista code in the sims 3 website it says it has already been redeemed. I don't understand how this would be possible considering I got it directly from the EA app, and the other two codes worked fine.

I'm not sure what to do now considering I've paid for a world that I won't get.

EA_Aljo
Community Manager
3 years ago
Hey there, @alicestasiaj

Thanks for reaching out. Unfortunately, we can't help with this over Answers HQ. An advisor should be able to look in to it for you though. Please open a case here to get in touch with one. Thanks!
heterolexual
Not applicable
2 years ago
@alicestasiaj The same thing just happened to me with the same pack and the same situation: every code BUT the Monte Vista code works. Did you ever resolve your issue?
- LTasare
  Seasoned Vanguard
  2 years ago
  @heterolexual I contacted Ea live chat support today about The sims 3 Monte vista and they were very helpful (I bought the Sims 3 Bundle Worlds and it said the Monte vista code was used). I hope others can do it too. And I also hope that a solution will be found so that there are no such problems.