I've tried this and it tells me the code has already been redeemed and in the store page it shows that I don't own the world.
@Xyn0va Did you also check your purchase history? Please do so: click Store > My Store Account > Purchase History, and have a look. The purchases should be listed in reverse chronological order.
If this doesn't help, please let me know which world you bought and where and when you purchased it.
Yes I've checked my purchase history and its not there. I purchases Roaring Heights on EA play. I used the code they gave me in my email receipt on the sims 3.com and it comes up as already used but the world is no where to be seen on my account.
Community ManagerHi @gyniecooper
When you purchased Roaring Heights, did you receive a confirmation email including a product code?
If you've not received this code, you'd need to contact the live support team so they can look into this further with you- here on AHQ I wouldn't have access to your account info to take a look. If you need to contact live support, you can do so from the help site here: https://help.ea.com/en/help/faq/using-ea-help/
Getting this exact same issue, Bought Roaring Heights yesterday, didn't realize they sent me a code went to try and redeem it today and the code says it was already used
@SimLover1225 There's unfortunately nothing you can do here other than request a refund. Next time, if there is a next time, try buying Roaring Heights from the website:
https://www.ea.com/games/the-sims/the-sims-3/the-sims-3-roaring-heights/buy-microcontent
@BettyBricks You could also go directly to store.thesims3.com without opening the game or launcher. Then you wouldn't need to restart the game after installing your new content.
