Forum Discussion

Hero+

3 years ago

[Current Issue] Sims 3 Store world can't register/install

Overview This guide is for registering and installing standalone worlds from the Sims 3 Store, specifically those bought with money. That list includes Dragon Valley, Hidden Springs, Monte Vista, ...

Not applicable

3 years ago

I've tried this and it tells me the code has already been redeemed and in the store page it shows that I don't own the world.

puzzlezaddict

Hero+

3 years ago

@Xyn0va Did you also check your purchase history? Please do so: click Store > My Store Account > Purchase History, and have a look. The purchases should be listed in reverse chronological order.

If this doesn't help, please let me know which world you bought and where and when you purchased it.

Xyn0va
Not applicable
3 years ago
Yes I've checked my purchase history and its not there. I purchases Roaring Heights on EA play. I used the code they gave me in my email receipt on the sims 3.com and it comes up as already used but the world is no where to be seen on my account.
gyniecooper
Not applicable
2 years ago
@puzzlezaddict I have the same problem. I purchased Roaring Heights on May 9, 2023. I have the e-mail with the receipt #, but I never got the icon to download the game. I purchased this game online and have tried several times to get help on it, but nothing works.
- EA_Solaire
  Community Manager
  2 years ago
  Hi @gyniecooper
  
  When you purchased Roaring Heights, did you receive a confirmation email including a product code?
  
  If you've not received this code, you'd need to contact the live support team so they can look into this further with you- here on AHQ I wouldn't have access to your account info to take a look. If you need to contact live support, you can do so from the help site here: https://help.ea.com/en/help/faq/using-ea-help/