DLC Compatibility Alert (resolved)

APotts wrote:

Russells2 wrote:

APotts wrote:
I wish I would have seen this thread this morning. Instead I called Customer Service who told me that I would have to uninstall the game. They even had me download the Origins copy of The Sims 3 base game in addition to the game I bought. So here I am 5 hours later, and still waiting for Sims 3 Base Game that I already own on disc to finish downloading so that I can download the EP that I bought. What's worse is that for some reason my download was at 98% a moment ago, but before it hit 100% it suddenly dropped back to 69%? Not sure what that is about but I am not impressed with Origin right now.

Plus once this download is done I get to re-download the patches, wait while the game I actually bought (Island Paradise) downloads. I just hope that after all this my game actually runs. :(

I did this earlier today and also wish I'd seen this thread first. When my base game FINALLY finished re-installing from Origin, I had to enter the redemption code, and the product code on the My Games page said it was invalid. I then had to wait for an hour to live chat with customer service, although as soon as he could look into my account and make sure everything was legit he gave me a new activation code for the base game.

So, I finally got it installed and started installing Island Paradise. Origin said I had to update my base game first, not a problem, right? I went to open the launcher and nothing except error after error. I had to search the forums and finally came across a link for a manual update to the current patch. That took another 20 minutes to download, but once it finished I could finally open my launcher and finish installing IP. It took me all flipping day just to get the game on my computer, I'm not super happy right now, but I'm still excited about getting to play it.

I am glad to hear you got your game up and running, and sorry to hear you had to deal with all of that. My download reset itself again, from 80% to 69%, not sure why it keeps doing that. I am back up to 85% and if it resets again I don't know what I will do. I am very disappointed right now, but I will keep my fingers crossed that this download takes and that IP is a smoother download. I also hope I won't have the problem you had with the activation code. This month alone I have had to contact customer service 6 different times over various store issues and now this, I have managed to stay friendly and polite, but I have to admit I am at my breaking point here. I really don't want to have to deal with customer service again.

You've probably fixed this by now. But if your download keeps resetting to a lower number get the latest version of Origin. It might be a beta version. I got another update a few hours ago since the Beta version so it might be a final version now.