Hi! My Dragon Valley game says that the code I'm using has already been used. I did lend it to a friend before I installed it on my computer but she says that she didn't use the code at all. But now I can't redeem the code on my computer, which means that I can't finish installing it. What can I do?
Well, if she didn't use the code, she could not have played it.
It's probably redeemed on her account. Have her check her purchase history: https://store.thesims3.com/purchaseHistory.html
If it's there, she has used it.
If she used the code then she owns the license to use the software. Once it is registered to your friends account it can not be transfered. I not sure how EA tags store items but I'm sure they are tags to prevent "sharing". Expansion packs and Stuff packs have different drm. Maybe she can gift it to you.
