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passivedissenter's avatar
passivedissenter
Rising Novice
11 years ago
Solved

Dragon Valley redeem code has 16 #s instead of usual 20 & won't register game

I was given a disc set of the Dragon Valley expansion for the Sims 3 as a gift. I was able to use 1 code to get extra content for the Celtic Lands. however, the main code to register the game was onl...
pc
technical issues
  • rumbutter's avatar
    rumbutter
    11 years ago

    @passivedissenter 

    dragon valley is aworld the code is 16 digits long you redeem that code on your the sims 3 account then download and install the world from your the sims 3 purchase history you will once the world is downloaded and installed find the world to play in in the main menu + ne wgame you will still play from whatever game you normally play from

    1. Go to thesims3.com and log in with your account
    2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
    3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
    4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

    IF you redemmed the code in your orign account instead you may get the used/invalid error message you'll need to contact CS if that happened

    if in the event you need to contact CS

    1.https://help.ea.com/en/contact-us/
    2.Click on the orange NEXT button
    3.Select a platform
    4.Click on the orange NEXT button
    5.Select a topic and describe your problem in a few words
    6.Click on the orange NEXT button
    7.Click Chat Now to chat with a Game Advisor


    guide on how to contact CS

    http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

rumbutter's avatar
rumbutter
Hero (Retired)
11 years ago

@passivedissenter 

dragon valley is aworld the code is 16 digits long you redeem that code on your the sims 3 account then download and install the world from your the sims 3 purchase history you will once the world is downloaded and installed find the world to play in in the main menu + ne wgame you will still play from whatever game you normally play from

  1. Go to thesims3.com and log in with your account
  2. Go to the general redeem a code page: http://www.thesims3.com/incentive/generalredeem.html
  3. Enter the 16-letter code (this is not for 20-letter codes) and click on Submit
  4. Go to your purchase history to download the world (make sure your game is updated to the newest version)

IF you redemmed the code in your orign account instead you may get the used/invalid error message you'll need to contact CS if that happened

if in the event you need to contact CS

1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Advisor


guide on how to contact CS

http://answers.ea.com/t5/Beta-Archive/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

passivedissenter's avatar
passivedissenter
Rising Novice
11 years ago

:womanfrustrated: Thank you for replying. Sorry I wrote down the code in my message. I wasn't thinking straight about it. I thank you 4 the info, but I had already submitted the code in that area and it was accepted and I was able to download the game to the launcher & from there in2 my computer and the game works. I am playing it already. However, my problem was not about getting the game to download & work and also, it was not about getting Sim points or bonuses, as there were no inserts saying I would recieve anything other than the Celtic Lands that also worked fine. My main part of the problem was that, in redeeming those codes, it still did NOT register my game. Island Paradise registered fine bcuz it had 20 #s, and it shows up under My Games on the Origin site. However, Dragon Valley doesn't and I am not sure why or how to get it registered. I will try contacting customer service and see how it goes & then update this post. I just hope it doesn't involve re-installing the game bcuz I worked long and hard to customize my household and home and just got jobs going and I don't want to start over. :womanwink:

  • rumbutter's avatar
    rumbutter
    Hero (Retired)
    11 years ago

    @passivedissenter   your welcome, hey worlds  do not and will not show up in  the orign my games tab as they are store items the worlds icons should show up in your the sims 3 account the my page section which shows which ep and sp you own too

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