Dragon Valley Won't Download

@FallThruStardust  The store can be a bit glitchy at times, so occasionally the only thing to do is walk away and try again in a few hours.  You've already covered most of the troubleshooting steps, but there are a couple of things I can add.  First, there's no need to involve Origin in the process.  You can launch TS3, or in this case just open the launcher, from its icon in Applications.

So what I would suggest is clearing Firefox's cache (again), opening the launcher, and then trying to download Dragon Valley.  In particular, I've found that I always need to open the launcher first in order for a download to start.  If it doesn't work, please make sure there isn't already a DV file in Downloads inside your TS3 game folder.  (You might have a corrupt file in there.)

Also, Firefox has recently started blocking the popups from the store.  I haven't gone through all my privacy settings to figure out which one is the culprit, but I at least get a small yellow banner across the top of the browser window letting me know.  I can click on it to allow the popup, but there's also an option to not see the yellow banner at all; perhaps you already have this option enabled.  Try unblocking popups or setting an exception for the store.  To see the option, click on the three horizontal lines in the upper right corner, then select Content Blocking and scroll down to Permissions.

I'm sure that most if not all of this applies to Chrome as well, although I never use it to download from the store.  Firefox is generally more reliable, but you could try both browsers.

If none of this helps, drag your entire TS3 game folder out of Documents and onto your desktop.  Open the launcher to spawn a clean folder, then try to download Dragon Valley.  If it works, that means there's a corrupt file somewhere in your old game folder that's preventing the download.  You can rebuild your game folder later, if you want; this just means moving your important content from the old folder to the new one and leaving behind stale cache files.  First though, move the DV file from Downloads inside your new game folder to Downloads inside your old folder.  Once you remove the new folder and put the old one back in Documents\EA, you should be able to install DV through the launcher as normal.

If you need to move your content to a clean game folder, it's pretty straightforward.  Just move the files on the following list that you want to keep.  Be sure to grab ccmerged.package from DCBackup, as this file is necessary to make your premium store content work.

https://sims3.crinrict.com/en/2011/01/faq-user-files.html

I appreciate the help, unfortunately, my issue is still not resolved.

I moved the Sims 3 folder to my desktop, cleared the Firefox cache, and then started the game launcher. The movement of the folder did reflect in the launcher showing absolutely no downloaded content where the list used to show everything. Looking into the finder at the folder that is now on my desktop, there is no content in the download folder that is labeled as Dragon Valley, DV, etc... and nothing in the download folder shows that anything was downloaded in recent dates.

Using the cleared Firefox browser, I logged in and went to Purchase history to download the content again. This prompted Sims 3 to try to open the launcher again. There is still no downloaded content visible in the launcher and in the now clean Sims 3 folder, there is no content in the download folder there as well.

I'm still stuck.

Any other recommendations?

@FallThruStardust  I suppose the issue could be due to the store patches not being present in your game folder.  Normally the content downloads anyway or throws an error in the browser, but I don't know how Dragon Valley specifically behaves.  (I don't own it.)   The patches used to be offered by the launcher, but maybe a year and a half ago, that changed.  They're part of TS3's program files on an install that's patched to 1.69, but the Mac version of the game only goes to 1.67, so there's no way to download them from EA.  Please see this thread for a workaround:

https://forums.thesims.com/en_US/discussion/comment/16341942/#Comment_16341942

It's best to get rid of your new game folder, clear Firefox's cache again, and have the launcher open before pressing Download, just to eliminate all other potential sources of the issue.

If this doesn't help, I can ask someone from EA to look into it, but it will probably be a couple of days.

If it takes a few days, I don't mind.

Honestly, I should concentrate on getting some work done. I would just like to utilize my game that I purchased sometime soon.

Any further replies are wonderful and thank you for the suggestions you've given me so far.

This was the perfect solution. I started the game, made sure I was logged in, clicked the 3 dots for the download menu and there was Dragon Valley! I’ve installed it and now it’s running!

Im floored that it was so easy after so much hard work previously, but thank you for spending the time on this and giving me a work around.

Thank you! And I’ll remember this for any future store download issues, just in case.

@FallThruStardust  Thanks so much for confirming it worked.  Hopefully someone will figure out what the issue is, but in the meantime, it's great to know that there's a workaround available.