EA launcher to Sims Launcher Loop
Hello, I cannot play the Sims. Once downloading the Sims 3 and the EPs, I tried to click play on the EA launcher then I get sent to the sim's launcher. Once clicking play on that, I then get prompt...
Forum Discussion
Before following the video, I had everything uninstalled off on my hard drive. I reinstalled EA, installed the TS3 via EA to be on my /Games folder on my hard drive, then followed the steps from the video. Everything but EA is on my USB/hard drive.
@eventoowish Please uninstall Sims 3 and the EA App with Revo Uninstaller (the free version is fine), to remove all related hidden files. Restart your computer, reinstall the App, and then install Sims 3 into a new folder that you create for just this purpose. So rather than installing directly to D, for example, install to D:\Games or whatever you happen to call the new folder.
Please use only the Task Manager method for now, not the PowerShell script or the Alder Lake patch. It's the most reliable approach and therefore the best way to eliminate potential complicating factors.
If this doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 3, specifically after you've done the steps I listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Ok - with the Task Manager method, it opens the launcher and loads up, but the screen is black and I do not get the sims intro video.
This is the error I gotten after the Problem Details windows popped up:
Source
Sims 3Summary
Stopped workingDate
7/7/2024 10:43 AMStatus
Report sentDescription
Faulting Application Path: D:\New folder\The Sims 3\Game\Bin\TS3.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS3.exe
Application Version: 0.2.0.32
Application Timestamp: 568d4bac
Fault Module Name: TS3.exe
Fault Module Version: 0.2.0.32
Fault Module Timestamp: 568d4bac
Exception Code: c0000094
Exception Offset: 005511f2
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 113a
Additional Information 4: 113affe8603aa25be79ca3c03a89e507Extra information about the problem
Bucket ID: de06a40f97a119edbeae1d57e90e5626 (2210736730494883366)Also, after closing the window prompt from the launcher, a mini window with the error message shows up:
Unable to start game
Service initialization failed (0x65d0274)
@eventoowish This error is still the Alder Lake issue, so you're not applying the Task Manager method correctly. This is the important part:
Fault Module Name: TS3.exe
Fault Module Version: 0.2.0.32
Fault Module Timestamp: 568d4bac
Exception Code: c0000094
Exception Offset: 005511f2This error is extremely specific, at least in this particular context. Please make sure you're applying the workaround to TS3.exe, without the W, rather than TS3W.exe.
If you can't get the Task Manager method to work, you can try the PowerShell method, or the Process Lasso method mentioned early in the Alder Lake thread.
- @puzzlezaddict Yeah, I think my issue could've been that TS3.exe doesn't appear after the window opens -- after further review of the YouTube video.
In my TM it only showed Sims3Launcher.exe then it disappears, sims 3 launcher window opens, gives a black screen then error message once I attempt to click play. I'm going to try the powershell method now. - @puzzlezaddict Ok, PowerShell is the same. Once running it, it crashes and quickly shows red text and immediately closes out. I'm going to try the Process Lasso & update from there.
- @puzzlezaddict Sorry for the excessive threads - what page is the Process Lasso method on?
@eventoowish Process Lasso is mentioned here first:
And instructions for how to use it are here:
To clarify one thing, half the description is about how to remove the one-core restriction after the game starts to launch. Not doing so will tank performance, and the limit only needs to be in place for the first few seconds after the game launches.
- @puzzlezaddict I attempted to do it once more. However, an issue has appeared!
When launching TS3 launcher I am able to click play (before it loops to the EA app), quickly I'm able to change to affinity to CPU 1 on the ts3.ex however, once the EA app appears, the ts3.exe immediately disappears. (I also changed the CPU under the launcher as well). Also, I'm not getting any on the steps mentioned under the instructions portion. @eventoowish I don't have an affected CPU myself, so I can't test, but Process Lasso should have more current documentation somewhere online. And the Task Manager method still works for almost everyone who tries it. So I'm not sure why yours isn't working.
I guess I'd suggest trying the Alder Lake patch again, applied to TS3.exe only. If you use a third-party antivirus, disable it before running the patch. And make sure that the EA App is closed and the EABackgroundService is NOT running in the Task Manager. Either one can block changes to the game's program files.
Please also let me know whether you're still seeing the 0xc0000094 error in the Reliability Monitor when Sims 3 refuses to load, and specifically when you're testing now. (I don't need older error reports.) The Alder Lake issue is the most common cause but not the only one.
- @puzzlezaddict I followed the instructions from this - https://modthesims.info/d/667734/intel-alder-lake-patch.html#google_vignette
Everything worked file while until I got a error message from the launcher saying that a .DLL file was missing. "Thoe code excutation cannot proceed because . DLL was not found. Reinstalling the program may fix this problem". I reinstalled EA & TS3 which took me 2 days w/ the speed, then proceeded to the patch steps. For the patch, I did have it patch the TS3 file not TSW3 per my launcher's version update. However, now when I double click via the EA app, I get a message that said "An update is required to launch this game. Visit the Game Hub to begin your update". I exited it out, when back to the EA app, clicked play and then it loops me back to the TS3 launcher which gives the same no .DLL file error. - @eventoowish I'm also getting a Inter.dll message similar to the no .DLL
@eventoowish You can repair the game instead of uninstalling, which should take a lot less time. Doing so will remove the effects of the Alder Lake patch, which is necessary at this point given you're seeing this particular error.
Instead of the other methods, try this (the affinity part, not the rest):
You will of course apply it to TS3.exe rather than the DAO executable.
- @puzzlezaddict Before reading your reply I already had repair the game. However, I just redid the steps for the Patch. Now I followed the instructions you gave, and the window immediately opens then closes. Is the target info I wrote, correct?
C:\Windows\System32\cmd.exe /C start /affinity 1 TS3.exe (no quotation marks) Also, I just attempted to go through the EA app which sent me to the TS3 Laucher, once I clicked play, I got this message:
@eventoowish Yes, that would be the correct string. Unfortunately, I don't think it will work with the EA App. A friend and I tested this morning and found that the App rejects this string for other games, although it works fine for games launched through a different client.
The .dll error means you need to repair the game again, and don't apply the Alder Lake patch this time. It's triggering the error.
Just to be clear, you only need to do ONE of the workarounds for this error. If the Alder Lake patch worked, you'd be done. Since it doesn't work, you need to try a different approach, but still only one.
- @puzzlezaddict Ok, I finished repairing the game and remove the Patch, but the same EA to TS3 launcher loop occurs again.
@eventoowish Right, so are you using another approach? The PowerShell script, the Task Manager method, and Process Lasso all fix the problem when applied properly, and you still only need one of them.
- @puzzlezaddict So I'm down towards only the Task Manager and the Process Lasso. Just to confirm, for the process lasso is that a separate program that needs to be downloaded? I just want to make sure I didn't miss anything. Also with the two approaches, would I still apply the patch and then either the Lasso or Task Manager step?
I downloaded the application - the same issue occurred where the ts3.exe doesn't appear until I click play on the Launcher. But the same error: Unable to start game. Service Utilization failed (error code) shows up after the Sims3 window opens.
@eventoowish Again, you need to use the Alder Lake patch OR the Task Manager method OR Process Lasso OR the PowerShell script. Just one.
The service initialization error suggests a problem with the install itself. Repair the game again, and if that doesn't help, uninstall it with Revo Uninstaller (the free version is fine) and reinstall.
