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Anonymous's avatar
Anonymous
11 years ago

Error code (-5005 : 0x80070002)

Hello! so my copy of the Sims 3 hasnt been working so I decided just to uninstall it, however when I try to do that it displays an error code (Error -5005 : 0x80070002) and I am unable to uninstall t...
pc
technical issues
Anonymous's avatar
Anonymous
11 years ago
  1. Click the Start button and select My Computer.
  2. Select the Local Disk (C🙂 drive folder.
  3. Select the Program Files folder.

I've done all of that but then after that I can't find and do the rest of it:

  1. Select Tools, then Folder Options, then View, then select "Show hidden files and folders."
  2. Select the InstallShield Installation Information folder.
  3. Delete the following folder if it appears:
    • {C05D8CDB-417D-4335-A38C-A0659EDFD6B8}

The Sims 3 should now be completely removed from your system.

an I'm on windows 8 and have a dell inspiron 17R laptop

crinrict's avatar
crinrict
Hero+
11 years ago

Try this on Windows 8:

  1. Click on View on the menu bar
  2. Click on  Options
  3. Click on the View Tab then select "Show hidden files and folders."

Then follow instructions on the wiki again

  • Anonymous's avatar
    Anonymous
    11 years ago

    yay thank you found it 😃 now I can re-install

    • crinrict's avatar
      crinrict
      Hero+
      11 years ago

      Great to hear.

      Could you please accept a solution so people know that this is solved and what the solution was.

      Thank you

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