FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Save-Errors-Error-12-13-15-16/m-p/652/message-uid/652#U652
if you could too please post your DXDiag for someone to look at
http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/m-p/1049584#M47181
edit typo
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Splashtop Virtual Hid
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x00FF, 0xBACC
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Splashtop Virtual Hid
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x00FF, 0xBACC
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Microsoft Hardware USB Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Microsoft Hardware USB Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Micr
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x0745
FF Driver: n/a
Device Name: Splashtop Virtual Hid
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x00FF, 0xBACC
FF Driver: n/a
Poll w/ Interrupt: No
-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1E26
| Matching Device ID: USB\ROOT_HUB20
| Service: usbhub
| Driver: usbhub.sys, 8/22/2013 01:33:01, 339296 bytes
| Driver: usbd.sys, 8/22/2013 01:32:56, 23904 bytes
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: USB\Class_09
| | Service: usbhub
| | Driver: usbhub.sys, 8/22/2013 01:33:01, 339296 bytes
| | Driver: usbd.sys, 8/22/2013 01:32:56, 23904 bytes
| |
| +-+ Generic USB Hub
| | | Vendor/Product ID: 0x058F, 0x6254
| | | Location: Port_#0006.Hub_#0005
| | | Matching Device ID: USB\Class_09
| | | Service: usbhub
| | | Driver: usbhub.sys, 8/22/2013 01:33:01, 339296 bytes
| | | Driver: usbd.sys, 8/22/2013 01:32:56, 23904 bytes
----------------
Gameport Devices
----------------
------------
PS/2 Devices
------------
+ Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: HID\VID_045E&PID_0745&MI_00
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 00:10:46, 24064 bytes
| Driver: kbdclass.sys, 8/22/2013 01:33:29, 45408 bytes
|
+ Microsoft USB Dual Receiver Wireless Keyboard (Mouse and Keyboard Center)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: HID\VID_045E&PID_0745&MI_00
| Service: kbdhid
| Driver: kbdhid.sys, 8/22/2013 00:10:46, 24064 bytes
| Driver: kbdclass.sys, 8/22/2013 01:33:29, 45408 bytes
|
+ Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: HID\VID_045E&PID_0745&MI_01&Col01
| Upper Filters: Point32
| Service: mouhid
| Driver: point32.sys, 5/13/2013 15:33:10, 44208 bytes
| Driver: mouhid.sys, 8/22/2013 00:10:46, 23040 bytes
| Driver: mouclass.sys, 8/22/2013 01:33:30, 41824 bytes
| Driver: WdfCoInstaller01011.dll, 8/18/2012 00:47:44, 1629040 bytes
|
+ Microsoft USB Dual Receiver Wireless Mouse (Mouse and Keyboard Center)
| Vendor/Product ID: 0x045E, 0x0745
| Matching Device ID: HID\VID_045E&PID_0745&MI_01&Col01
| Upper Filters: Point32
| Service: mouhid
| Driver: point32.sys, 5/13/2013 15:33:10, 44208 bytes
| Driver: mouhid.sys, 8/22/2013 00:10:46, 23040 bytes
| Driver: mouclass.sys, 8/22/2013 01:33:30, 41824 bytes
| Driver: WdfCoInstaller01011.dll, 8/18/2012 00:47:44, 1629040 bytes
------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 755.7 GB
Total Space: 953.9 GB
File System: NTFS
Model: WDC WD10EZRX-00A8LB0 ATA Device
Drive: E:
Free Space: 168.3 GB
Total Space: 476.9 GB
File System: NTFS
Model: ST500DM002-1BD142 ATA Device
Drive: D:
Model: HL-DT-ST DVDRAM GH22NS40 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.03.9600.16384 (English), 8/21/2013 21:59:12, 124928 bytes
