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LivingFreely's avatar
LivingFreely
Rising Novice
4 months ago

Exchange downloading problem

I am trying to download a purchase I made in the store, and I am logged into the Sims 3 launcher.  It wants me to log in again but when I use the password it does not work.  I am unable to download anything from the exchange

Please help me figure this out  

thanks, Living Freely

1 Reply

  • LivingFreely​  Does this happen with any item you try to download?  Please try a few and let me know.  It doesn't matter whether you've downloaded them already—nothing would change in your game unless you installed the items again.

    You shouldn't need to login when downloading content from the Store, and sometimes this is an indication of an issue on the account side.  But in those cases, all items are typically affected.