@hairyox: That is the code for the limited edition content which you can redeem here: http://www.thesims3.com/incentive/SeasonsRedeem.html
i have the same problem, i pre ordered in september and i received ths week a mail with codes for the iced bar and costumes, i downloaded the game on origin and when i want to install i dont have the good codes i didnt not receive the code asked to register i only have the goodies, and yesterday the 39 99 euros where taken on my bank account, i am very disappointed because i cant play anymore
i have already ordered sims additionnals and pre ordered (supernatural and it was great i received the codes
i have tried to phone to ea games but no answer after 20 minutes and i have written mails but no answer
Try live chat. You'll need to change the country to US if it doesn't light up to be used.
I have the codes after downloading a game from origin, but still not being recognised so that I can redeem at Sims 3. I am unable to log into Origin, its just hanging. Been like this for a week now. I will NOT be buying anymore games by EA until they start resolving their issue (and that includes all my Xmas presents, and one for me (Sims 3 Season). Maybe if all their customers hit them in their pocket by refusing to buy anymore games by them, it might kick their arses to sort out all the issues they seem to be having.
I e-mailed customer support about problem I had registering the seasons code on sims3.com or ingame. They sent me a new code. I immediately went to sims 3 and registered code, success the seasons icon was appearing in my registered games. I logged out and logged back in six hours later and the seasons icon had disappeared and my registration had disappeared.
FIX THIS EA.
Also my wait time on live chat says under 5 minutes. But I've been waiting an hour now.
