I lost my serial code for an expansion. I contacted via chat function.
As i have never registered my code online with EA (or through origin) they asked me to provide a photo of the game disk, case along with my unique case number (given by them at the time), the date nad my signature. This was to prove that I actually own a copy of the game and I'm just not after a free download. I had to attach this image to the case. Luckily I managed to get it done quickly while he was still in the chat and I was issued a new code for the game which i put straight into origin to download immediately. Overall process took about 30 Maximum.
Please use this link to ea support page: https://help.ea.com/en/ they should help. or IF your country has an EA customer centre like Finland you should go there!
Tpelaaja / 3oF
