[FAQ] Troubleshooting Steps
There are several steps one can take to troubleshoot their own game before seeking help. There are some standard recipes that can help with several game problems.
Resetting the game to factory set...
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- This file UserPresets.package is all your custom styles you created in game, so you need to copy that one back as well.
- The files PassportData.package and ChallengeData.package contain your SimPort and Achievements progress. Make sure to put back.
- The folder Collections contains your collections. Make sure to put that back.
- If you had a mods folder in your programs folder, don't put it back. Custom content does not go there any more.
I haven't been able to find some of these files. could you be more specific?
They should all be in documents\electronicarts\thesims3
The userpreset is in the root of that directory, Collections is a folder in that directory and the passportData.package and challangeData.package are in a folder with a long number in the downloads folder.
It's possible that you don't have a userpreset file if you never saved a custom style. You will only have a mods folder if you made one yourself.
thanks, things seem to be working so they weren't folders I had to begin with.
- Move the options.ini file from your backup folder to your newly created folder in documents\electronicArts\thesims3 to recover your graphic/sounds/gameplay options
i do not know where the options.ini file is in my backuo folder it is not there
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