[FAQ] Troubleshooting Steps
There are several steps one can take to troubleshoot their own game before seeking help. There are some standard recipes that can help with several game problems.
Resetting the game to factory set...
Forum Discussion
I actually have MORE problems since I made the backup and factory reset everything. When I open the Island the option to choose a household that already lives there is now GONE. When I log in at the beginning instead of saying my name it says hello USER you have this many sim points. It also no longer lets me take screen shots. I take them and when I go to paste they all turn black. Also the problem of it freezing when I try to move in a family still exists. I feel like I wasted my money on something I can't even play and am extremely disappointed.
Edit: I have been online in a support chat for the last hour. They say my drivers are out of date, but I have updated them recently and have no problems in other neighborhoods. I am not happy that I wasted my money on a game I can not play.
@fatalitygr2: Not sure what you mean. Backing up is just an extra safety step. When you rename the folder you put stuff back after the game created a new one and you work with the renamed one. The folder on the external drive (or anywhere else) can then be used should anything go wrong with the process of putting back stuff.
@melissash:
1. Not able to choose family: You're in tutorial mode now, go to edit town to switch back out of it
2. Just logout and back in
3. Not sure about the picture issue. Is this when you use the ingame option or using print screen ? Mine have been black with print screen in forever. I use a tool for those.
4. Could you make your own thread for the freezing issue. Try to explain what happens in as much details as possible. Could you also post your Computer's DxDiag in that thread.
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
