Game crashed and EA locked my account

I am really frustrated with EA at this point and I am really upset that my game crashed and they locked me out my account. I got a message that read serious error and  it said to restart the application. I tried repairing the game, uninstalling the game and looked for fixes online to help. Nothing happened. Then when I was finally getting somewhere EA locked my account. 

I changed the password and it works here but it doesn't work on the EA App. The game loads but I cannot play any of my towns because I have a new error message that I have missing packs. None of my packs are missing. I understand why so many people dislike EA. It crashes and there's no real solutions. Now I have add ons that do not work.