[FAQ] Unable to connect with origin
Problem
When I open the launcher, I get the following message: Unable to connect with origin
Cause
This problem is caused by the launcher not being able to find the Origin client on your computer.
- You do not have the Origin client installed on your computer
- The client installed on your computer is not up-to-date
- A program (such as an Antivirus Program) or the firewall is blocking the connection
- Your Origin Account is not connected to your thesims3.com account
- You've changed your Email Address and now the game has troubles with certain files that store your Email address
- Server Issues on EA side
Things you can try
First I need to say that if you don't have any Origin downloaded games, you don't really need Origin. You can simply click ok and proceed with the launcher as normal. You won't be offered any patches though but you can download those manually. See this thread for details on those: [FAQ] Current Patch - 1.63 - Manual links and more. You don't need Origin to download or Upload stuff from the Store or the Exchange.
- Download Origin from here: http://www.origin.com/download
- Re-Open the Origin client and make sure there aren't any updates availble
- Programs that may cause conflicts with Origin
- To make sure, you're Origin and thesims3.com account is connected go to your MyAccount on the Origin Website and check if your account is connected. They should auto-connect if you're using the same email address. Your username should show under game-specific identities if they are connected properly
- Try this if you have recently changed your email address: http://answers.ea.com/t5/The-Sims-3/Unable-to-connect-to-origin/m-p/123078#M4790
- Try starting the client and log into that and maybe even start Internet Explorer and log into your Origin account on the Origin.com. THEN start the game
- Download the beta version of Origin.
------------------------------------
Did this FAQ help you with your issue ? If so, please consider pressing the XP button
