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crinrict's avatar
crinrict
Hero+
14 years ago

[FAQ] Unable to connect with origin

Problem When I open the launcher, I get the following message: Unable to connect with origin Cause This problem is caused by the launcher not being able to find the Origin client on your com...
pc
technical issues
Anonymous's avatar
Anonymous
11 years ago

@shadow33490

Try the following:

http://answers.ea.com/t5/Origin/HOW-TO-Fixing-quot-Origin-Login-Unavailable-quot/td-p/3218195?


1. Go to control panel.
2. Go to Internet options.
3. Click the connections tab and at the bottom of the window click on LAN SETTINGS.
4. uncheck the option Use a proxy server for your LAN.
5. Click Apply.
6. Close Origin restart the program and computer.

Also you can try to go to your appdata: %appdata%\..\local and ..\roaming and delete the Origin folders, restart your PC and now try and login again.

If the issue persists, delete the Origin Offline Cache file.

  1. Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
  2. Navigate to the Offline Cache file.
    • Win 7/Vista/Win8: C:\ProgramData\Origin\DownloadCache\
    • Win XP: C:\Documents and Settings\All Users\Application data\Electronic Arts\Origin\DownloadCache\

Note: These files might be hidden, if so, press Alt, select Tools, then Folder Options.  
Select the View tab, then check Show hidden files, folders, and drives.

  1. Delete the Offline Cache file.
  2. Reset the Windows Host File: http://support.microsoft.com/kb/972034
  3. Reboot your computer.
  4. Run Origin and login.
gurugmf's avatar
gurugmf
10 years ago

This problem plagued me for months.  Unfortunately a lot of the solutions focus on the PC side of the network.   I validated that the problem was a setting on my hardware based firewall after testing the Origin client on my laptop both connected to wireless LAN where the problem would occur and testing with my Laptops built in cellular connection.   When I was connected to cellular I was bypassing everything on my network.  Since the client connected when I was using cellular I knew I had to focus on the LAN firewall. 

Due to work reasons I have an advanced Fortinet Firewall.  The firewall can operate in two modes.  Proxy Mode or Flow Mode.  I can change modes on the firewall and recreate the connection problem for the Origin client.  This problem will affect not just the PC Origin Client but it will also effect other systems like the PS3 version of PVZ connecting to EA servers.  Interestingly enough the XBOX One PVZ does not have any issues connecting to EA so the XBOX One implementation of the client must be different.  Yes I own PVZ game on 3 different platforms.

Proxy mode is a more secure mode state for the firewall.  Clearly EA has some work to do on the client as firewalls get more advanced these types of issues will continue to crop up for them. 

Hopefully this will help someone out there who has only been focused on the PC side of the coin to not forget to comb through your hardware firewall or router.  I had to spend several hours testing each firewall setting before arriving to a solution as I wanted to know specifically which feature was the culprit.  Not everyone has corporate grade firewalls in their homes but if you do then take a look at the firewall inspection mode settings.  Essentially the EA client does not play well with Proxy's. 

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