Filing A Compliant: Sims 3 Island Paradise
My name is Michelle, and I've been a loyal customer of Electronic Arts for over 15 years. I've been playing The Sims since the first version came out in the early 2000s, and have purchased each new iteration and the subsequent expansion packs ever since. I'm filing a formal complaint, as on May 23rd I purchased an expansion pack called Sims 3 Island Paradise through the EA origin store.
Within minutes of playing, the game began freezing and crashing to the point that it was unplayable. I've spent hours looking up troubleshoot options, reading community forums, and chatting with customer service to remedy the issue to no avail.
It is absolutely atrocious that the issues in the Sims 3 Island Paradise expansion pack were not publicly disclosed, and that it is still sold on the Origin store for profit. It is even more shameful that EA not only willingly sells the expansion pack, but refuses to allow refunds because it is solely an "expansion", and not a "game", despite the return request occurring within the 24 hour purchase window.
It is also terrible that your draconian policies force your customer service representatives, who want to help out customers, to say that despite wanting to help, it is beyond their jurisdiction. This experience has been extremely poor, and has left a lasting negative impression on my views of EA as a company. I would like to have a representative reach out to me to discuss the refund process.
