First time using this and i really just want to play my game please help .

Question

My game hasn’t been letting me download anything from the sims 3 store. I had to get my email updated on the account and i did that. I can’t sign into the sims 3 launcher without it going blank or saying invalid while in game. I made sure my password didn’t have any special characters, I have tried removing the old email from the downloads file. I have tried moving the files to the desktop , I have repaired the game , i have uninstalled the game., i have also cleared out the cache.

What else more is there for me to do for this issue?

Btw I am on mac.

puzzlezaddict · Answer

kyeballer22​&nbsp; Please open Keychain Access, in Applications &gt; Utilities.&nbsp; Search for sims3 and delete any entries you see.&nbsp; If you have a new Sims 3 folder in Documents &gt; Electronic Arts, move or rename it.&nbsp; Then try to sign into the Store site and see whether you can download any content.&nbsp; Don't sign into the launcher.
If you can't download the Store content, please post a screenshot of what happens when you try.

kyeballer22 · Answer

this appears when i try to download content from the store.&nbsp;

Forum Discussion

First time using this and i really just want to play my game please help .

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