Forum Discussion

Maxxieeee's avatar
Maxxieeee
3 years ago
Solved

Game code already redeemed

Hi, I am currently migrating from Origin to EA Launcher but found that most of my Sims 3 expansion packs do not show up, despite owning the games in physical copy. If I try to redeem the code, the l...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hi there @Maxxieeee,

    If your expansions are missing, it sounds like you may be logging into a different account than the one those expansions were originally registered to. This isn't something we'd be able to look into over AHQ with you as we don't have access to your account details, but the live support team can review your game codes and help you locate which account you need to be signing in with. 

    Please contact the live support team through Twitter or Facebook- if you have any issues getting in touch with live support there, be sure to let me know! 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there @Maxxieeee,

If your expansions are missing, it sounds like you may be logging into a different account than the one those expansions were originally registered to. This isn't something we'd be able to look into over AHQ with you as we don't have access to your account details, but the live support team can review your game codes and help you locate which account you need to be signing in with. 

Please contact the live support team through Twitter or Facebook- if you have any issues getting in touch with live support there, be sure to let me know! 

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,431 PostsLatest Activity: 10 hours ago