If the packs you are missing on your game launcher were a purchased code through a online seller (eBay, other online selling sites, etc.) Then you most likely are experiencing the same issue alot of us have been, after a recent Origin patch. If that is the case, there is a thread at the top of the page with approx. 128 posts on it Called "Sims 3 expansion missing" , it has some suggestions from the EA Community Manager - @EA_Mai on how to proceed.
What it looks like happened after researching this, was: An authorized EA game code distributor that sold the codes to online sellers for resell on their store sites (eBay, other online selling sites, etc) Did a charge back on their credit card and told EA to revoke the codes (going all the way back to as far as 2015). So EA/Origin did a blanket revoke on all the codes with that origin patch. With the Distributor doing this, it put many legitimate online sellers out of business & it is costing them a bunch of money, all the simmers that purchased the codes in good faith are out their game(s) and money, and EA lost a bunch of money because of it also. Some simmers are getting their games back and some are not so far..
If your game still shows up as installed on your origin account but is missing from your launcher, then you first need to try the steps @EA_Mai suggested.
If that does not work, then I suggest that you do the PHONE CALL option for EA customer support during their business hours. People are having problems getting responses back from the email option. They will look into why your packs were disabled. Some people have had their packs restored that way, some have not.
I would wait to get more codes from the same seller (that does not mean your seller has done anything wrong - many have been scammed also from the "Authorized Distributor", so until after you talk to EA and see if they can help you out - I would also ask them 1st
Thanks for your reply. I'll try contacting EA.
EA StaffHi all,
@micadiraviolsupe, I am going to lock this thread, as we have a main thread where we are discussing this situation here: http://answers.ea.com/t5/The-Sims-3/Sims-3-expansions-missing/m-p/6097829#M222998 . Please, use that thread, it's better for everyone if all the information is in the same place. 😉
@thesims1depot Answers HQ is a community, creating a good environment is something we can do together. 🙂 I would like to avoid further confusion and an argument started by a misunderstanding - actually, @roberta591 is one of our heroes, which you can consider a moderator with a cooler rank name. You can read more information about the heroes here: http://answers.ea.com/t5/Answer-HQ-Announcements/Hero-Program-FAQ/td-p/1378940
Finally, @Catlee2 thanks for taking @roberta591's feedback in a positive way, it's great to see you posting around and trying to help everyone 🙂
Thanks,
Mai
