Game continues to Crash
I can play for about 10 minutes each time and then it closes with a small windows that says: "The Sims 3 needs to close." I am running the game in compatability mode for Windows 8 but it continues t...
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i have updated all of my drivers. The game still does not work.
I also can not download my Roaring Heights purchase from the TheSims3.com. Today I realized that my Monte Vista was not downloaded so I attempted to download and it worked. But when I tried Roaring Heights it failed again. I have been having issues since Decemeber and I have gone so far as to remove and reinstall all of games, expansion and stuff packs.
It appears that EA is not going to assist its customers with these issues but please believe I am not going to purchase The Sims 4 when your service regading this game has been so lackluster.
Is your game updated to 1.67 ?
Could you post your complete DxDiag report ?
my dxdig is listed in the beginning of the thread and yes the game is updated to 1.67
System Information
------------------
Time of this report: 12/24/2013, 20:52:44
Machine name: MINE
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Pavilion g7 Notebook PC
BIOS: F.26
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics (2 CPUs), ~2.7GHz
Memory: 6144MB RAM
Available OS Memory: 5602MB RAM
Page File: 3183MB used, 5408MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)---------------
Display Devices
---------------
Card name: AMD Radeon HD 7520G
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon HD 7520G (0x9990)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9990&SUBSYS_184B103C&REV_00
Display Memory: 3041 MB
Dedicated Memory: 481 MB
Shared Memory: 2560 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3454
Native Mode: 1600 x 900(p) (59.997Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
Driver Version: 13.152.1.1000Your only posting a very small part of your DxDiag.
Use pastebin.com and put the link here.
