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Katsuto15's avatar
3 days ago

Game crash

I have the base Sims 3 without mods, and it crashes during character creation, and in recent attempts, even when loading a new game. (I understand it's regardless of what I do). I tried reinstalling the game, installing the smooth patch. Compatibility with Windows 7 (I have Windows 10). I tried everything. I even installed a pirated version for testing, and it crashed the same way. Other games work correctly.

Please help me. HeFaulting application name:

 TS3.exe, version: 1.0.0.18, timestamp: 0x6707155c
Faulting module name: MSVCR80.dll, version: 8.0.50727.9672, timestamp: 0x5db2b1b8
Exception code: 0xc0000005
Error offset: 0x000172d7
Faulting process ID: 0x3118
Faulting application start time: 0x01dc599c77d61748
Faulting application path: C:\Program Files\EA Games\The Sims 3\Game\Bin\TS3.exe
Faulting module path: C:\WINDOWS\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9672_none_d08f9da24428a513\MSVCR80.dll
Report ID: 98b61f2e-0807-4248-b434-d5cfa69206a5
Full name of the faulting package:
Application ID associated with the faulting package:re is the game log in Windows Event Viewer:

3 Replies

  • Katsuto15​  Then please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know whether you've taken steps to limit your in-game framerates.

  • Katsuto15's avatar
    Katsuto15
    2 days ago

    That didn't help. I reinstalled Microsoft VC++ 2005 and deleted the EA folder. I launched the game and the graphics were set to minimum. I created characters and everything was fine. But then I set the resolution to my 1920x1080, the graphics to maximum, and after 5 minutes of playing, the game crashed again.

  • Katsuto15​  Please get rid of the pirated version entirely, to prevent any kind of cross-contamination.

    The error you've posted points to a component of the VC++ 2005 x86 runtime, which Sims 3 uses.  If it were not present at all, you wouldn't be able to play, but it could still be corrupt; or the problem could be something interacting with this runtime.  So the place to start is by uninstalling and reinstalling it.

    Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click the 2005 version (it won't say x86, but it's the right one as long as it doesn't say x64), and uninstall.  You can get a fresh copy here:

    https://www.microsoft.com/en-us/download/details.aspx?id=26347

    You only need the x86 version, not the others.  Restart your computer after installing the runtime and before trying to play.

    If that doesn't help, please remove or rename the Sims 3 folder in Documents > Electronic Arts and try again to play.  This will remove, but not delete, your saves and other existing user data, the idea being to see how the game behaves with none of that data.

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