Try downloading a program to monitor the temperature. If it really does get very hot it's best to clean out the fans and if you can, get a cooling pad or something that helps with lowering the temperature.
I know longer think that it is the temperature i was just playing with an ice pack on my computer and it still happened. This has also happened since i 1st got my computer.
Someone please help me. I have spent hundreds on sims products, im starting to get really upset about it not working on my computer. No signs point it being to the computer itself. Please give me a contact number, I want to speek with someone on the phone.
YOu can contact Customer Support here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the option so show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
Don't know about a phone number.
