----------------- Time of this report: 6/22/2014, 10:20:38
Machine name: JANEDOE-HP Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP Pavilion dv6 Notebook PC BIOS: InsydeH2O Version CCB.03.72.33F.23 Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics (2 CPUs), ~2.7GHz Memory: 6144MB RAM Available OS Memory: 5602MB RAM Page File: 2870MB used, 8332MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 64bit Unicode
I was running the Sims 3 fine until as I posted about an error message I had. Then it seemed all H broke loose. I have tried many simple fixes including checking driver updates; windows updates; game updates etc etc for more then 4 days. I was begining to believe that there was a path issue since I noticed conficts with what is loaded and what shows as being loaded on both the launcher and the Sims 3 homepage and my own computers records.
Now after update the launcher for the endless time (at least 5 each of thoes 4+ days) the game does not launch at all. I was able to get the game to run by going to a saved back up on my external hard drive. But after the last update the game does not launch at all past my atempt to start a new game it truly goes to a double black screen and can only be cleared by ctrl + alt + delete or by Forceing a shut down.
I even browsed your lovely site but didn't take any action since the game seems to get worst with each effort.
Will I have no other option but to purge and spend yet more hours reinstalling? And if so where do I get the pecking order since it took hours the last time I will have to take brakes since I prefer to be Jane Doe and not have internet at home.
If I am still unclear please tell be how. Oh by the way in the real world I do have friends.
mypage,thesims3.com/mypage/hionah
this is where I attemped to chronical my journey. I thought I would recieve a message about the error message. I am at a loss. Thank you sincecerly for attemping to understand a very confused Simmer.
What is your base game version right now ?
Open the launcher and check the number in the lower left corner.
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Did you already try renaming your user folder ? That's probably the first step I would take.
Also when did you buy the game ? Before or after sept 2012 (base game) ?
1.67.2.024001 Which took two days to update
Which folder where to change the name of? On my first post the info. was found somewhere on my info while logged into Sims Community.
THIS SEEMS TO BE WHERE THE (OBVIOUSLY-DOWNLOADED INFO IS STORED)
Game Installers C:\Program Data\Origin\Download Cache with "keep game installers after games have been installed" checked
when checking my C drive: C:Program Files/Electronic arts/
THIS SEEMS TO BE WHERE THE LITTLE GREEN DIAMONDS ARE MINED, SORRY I GUESS DOWNLOAD GAME ACTIVE CONTENT POSSIBLEY
Also Downloaded Games
C:\Program Files(x86)\OriginGames
when checking C drive: C:/ProgramFiles(x86)/ Electronic Arts
in folder Electronic Arts:
EADM 5-31-2013
The Sims 3
The Sims 3 Create a Pattern Tool
The Sims 3 Late Night (the prefered cd for game launcehr)
The Sims 3 World Adventures
All in this folder are purched and registered CD except for the Pattern Tool. (again obviosly)
I also have to more cd that were installed and registered The Sims 3 World Bundle and Dragon Valley
the list that goes to black screen: riverview; hiddensprings; bridge port; monte vista; sunset valley
the list that hangs on attempt to load Barnacle Bay and Dragon Valley...never goes as far as above. I must excape or force closure.
Anything else? :womanfrustrated:
I mean this folder: documents\electronicarts\thesims3\
This is where all your savegames, Store content, custom content and other individual files are.
If you rename this folder to thesims3_old and let the game create a new one, then you have a clean game and can try if the game works that way.
If it does, you can start putting stuff from the renamed folder to find out what was causing the issue.
Here's detailed Instructions:
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-3/FAQ-Troubleshooting-Steps/td-p/714/
You won't loose anything. Just make sure to not delete any files and make a backup.
If you have any questions let me know but please try to be specific which step you don't understand.
This is really to prevent reinstalling of the entire game since it's much faster and easier.
