Game registration gifts not being given and online support isn't working can anyone help?
Three days ago I registered my Sims 3 game to get the $10 in simspoints and a new town. For some reason I only received $5 in Sims points and I didn't get the new town. I went to the contact us page and sent an email to support asking how to fix the problem. A reply from them was suppose to come in within 24 hours but it has now been 3 days and I still haven't gotten a reply. Does anyone know how to claim the rest of my Sims points and new town or what the next step is when support hasn't replied back for a long period of time?
Did you buy the collectors edition ? There was much ado about that and so they gave an extra 500 SP to the buyers of the collectors edition. So you might be missing the whole 1000.
Here's instructions on how to redeem them: https://help.ea.com/article/RN15
You can download the free world from here: http://store.thesims3.com/riverview.html?categoryId=12642
