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KennaKansas's avatar
KennaKansas
Seasoned Newcomer
1 month ago

Game won't launch, tells me I need to sign in to activate?

I haven't played for a few months and of course as soon as I really want to play, the game won't let me.

I have a Mac and am playing the game through Parallels and the EA app, but someone suggested posting here for suggestions so here I am.

The message I am getting is in a little pop up and reads: "Sign in with your EA Account to activate The Sims 3 on this computer."

So far I have tried:

- Updating my Mac OS as well as the Parallels app
- Logging in and out of my EA account both on the EA app and in the Sims launcher window (even though I rarely log into the launcher window)
- Clearing my browser history on all browsers, as that was a suggestion
- Uninstalling and re-installing both the EA app and The Sims 3
- Restarting my computer a million times, including between all of these changes to see if it helps

Any ideas?

technical issues

3 Replies

  • KennaKansas's avatar
    KennaKansas
    Seasoned Newcomer
    1 month ago

    puzzlezaddict​ Thank you! It's frustrating it won't work, but your "directly in MacOS" comment got me searching and then I realized I could play through my Mac and didn't need to use parallels for it at all. I didn't know that was an option. :) I got it up and working, thank you for your help! 

  • KennaKansas's avatar
    KennaKansas
    Seasoned Newcomer
    1 month ago

    Ugh, thanks. That's frustrating. I wonder if my update to Parallels caused the issue. I'll try reporting it and see what comes of it.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 month ago

    KennaKansas​  This may well be a Parallels problem, as you're the second person to report it for Sims 3 in the last few days, and I haven't seen any cases with the game running on a native Windows machine or directly in macOS.  That would mean it's a Parallels problem, or at least a problem between Parallels and the EA App, so I would suggest reporting the issue to the developer.

    I will flag this to an EA community manager as well, but Parallels compatibility is likely a very low priority, and the software may not be officially supported at all.  So I don't know whether you'd see any quick fix from the EA side.

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